Publisher Description

For business people looking to get results and up their income, this book divulges no-nonsense strategies that can turn anyone into a powerful speaker who can overcome challenges and influence the right listeners.In today's high-tech world, there are more ways than ever before to communicate: email, text messaging, voicemails, blogs, tweets, video conference calls, and remote meetings. But one thing is still exactly the same as in the old days: there are effective and ineffective ways to express yourself. All business professionals need to know how to communicate clearly, concisely, and passionately if they want their intended message to impact others.Shut Up and Say Something shows readers how to convincingly communicate their expertise in any business situation. This book demonstrates how to condense complicated concepts, minimize communication mistakes, avoid misinterpretation, convey vision, and quickly influence decision makers. Strategies for expressing yourself succinctly and clearly, dodging "loaded" questions, thinking fast on your feet, humanizing inscrutable information, and using humor to engage an audience are examples of the topics covered. The importance of prioritizing outcomes is emphasized throughout the book.

• Provides hands-on, easy-to-use tools to help anyone improve their business communication skills
• Contains original heartwarming stories, examples, and lessons learned from the author's 20-year career in television news, a run for political office, and advising some of the nation's biggest companies
• Every chapter contains topical session examples, stories, "Coaching Notes," "Quick Fixes," and subject-related quotes
• The index helps readers easily locate specific topics and references to key terms

Author Biography

Karen Friedman is a professional communication coach and speaker who serves as president of Karen Friedman Enterprises.

Review

"Karen Friedman hits the nail on the head in her newly-released book, Shut Up and Say Something. Right from the beginning with chapter one, 'Zip It' to chapters 'Talk to your Grandmother' and 'Reality Check,' Friedman presents attention-grabbers. . . . Shut Up and Say Something is outlined with easy to read bullet points and relevant anecdotes from Friedman's years in the industry from working as a news anchor and reporter to her experience in the communications coaching business. She presents key points when dealing with the media and proves their importance through some cringe worthy real-life anecdotes. She clearly demonstrates just how one sound bite or off-the-cuff remark can be linked to you and/or your organization forever."- The PR Lawyer (theprlawyer.com)
"A practical, easy to use reference guide for business communications. . . . Clearly Karen understands business communication well enough to explain it simply." - Healthcare Businesswomen's Association

Promotional

"Karen Friedman has given us what's missing in other business communication books. Friedman's years of experience in media, public speaking, and inside corporate meeting rooms leaps off the pages to help readers tap their own talents. Shut Up and Say Something is a truly valuable resource for anyone who has to communicate in the competitive 21st century workplace." -- David L. Cohen, Executive Vice President, Comcast Corporation "Communicating well is the key to success in the modern-day world. No one knows how to do it better than Karen Friedman. Her sound advice will revolutionize the way you communicate in public and in business. A tremendous resource that should be required reading." -- Ed Rendell, Governor, PA "Karen Friedman has a great gift for explaining how businesspeople need to think, talk, plan, react, hold back, take a breath or reevaluate their efforts. In this engaging book, she distills her decades of experience into a tour-de-force of communications strategies." -- Jeffrey Zaslow,Wall Street Journal Columnist and Coauthor of The Last Lecture "Throughout my career, I have enjoyed a wonderful working relationship with the media, but during my work with Karen, I discovered some new and very useful strategies to improve how I communicate in a business situation. Karen is very passionate about her craft and her energy is infectious. I guess she was able to teach an old bear a few new communication tricks." -- Jack Nicklaus, Professional Golfer "Karen is the best in the industry! Smart, experienced and very insighful. Her book is as good as her being there to coach you. A must read for anyone looking to make a difference." -- Armando Anido, CEO and President Auxilium Pharmaceuticals, Inc. "Karen Friedman gets it -- and she is giving it to all of us with Shut Up and Say Something. Rarely does a book spark so many flashbacks to personal experiences as well as this one does. It is Karen's great insight and experiences that serve as a 'how to' guide on being an outstanding communicator. Great stories with great solutions. A must read for everyone who wants to be the best communicator they can be." -- Vin Milano, CEO, ViroPharma "There are no dreams and goals coming true if you can't communicate your vision and mission. Learn from an expert the tricks of the trade to make your words insightful and infectious. And then shut up and smile!" -- Pat Croce, best-selling author and serial entrepreneur "Karen Friedman's book is a must-read for anyone looking to make organizations more responsive to their customers, employees, investors, or suppliers. At Suburu of America, we built an organization and product that treated the customer as king with a product on durability, reliability, and value. As an entrepreneur and a niche marketer, every time we talked, we had to say something that spoke to our mission and marketing philosophy because we had to watch our pennies and the marketplace was full of competitors. The lesson we learned is that if you don't communicate well, you get lost in the noise. Karen Friedman's book makes that point in entertaining, easily read, and memorable stories and anecdotes." -- Harvey Lamm, Founder and Former Chairman and CEO, Suburu of America "Shut Up and Say Something is a great resource for learning how to communicate effectively in any situation. And Karen Friedman's coaching makes for more powerful and persuasive interviews, every time." -- Drew Murphy, NRG Energy Executive Vice President "Karen taught me how to focus on my audience's perspective and deliver my message in a manner that connects with them. Her coaching approach is practical and effective." -- Vincent T. Donnelly, President & Chief Executive Officer, PMA Capital Corporation

Long Description

In today's high-tech world, there are more ways than ever before to communicate: email, text messaging, voicemails, blogs, tweets, video conference calls, and remote meetings. But one thing is still exactly the same as in the old days: there are effective and ineffective ways to express yourself. All business professionals need to know how to communicate clearly, concisely, and passionately if they want their intended message to impact others. Shut Up and Say Something shows readers how to convincingly communicate their expertise in any business situation. This book demonstrates how to condense complicated concepts, minimize communication mistakes, avoid misinterpretation, convey vision, and quickly influence decision makers. Strategies for expressing yourself succinctly and clearly, dodging "loaded" questions, thinking fast on your feet, humanizing inscrutable information, and using humor to engage an audience are examples of the topics covered. The importance of prioritizing outcomes is emphasized throughout the book.

Review Quote

"Karen Friedman hits the nail on the head in her newly-released book, Shut Up and Say Something . Right from the beginning with chapter one, 'Zip It' to chapters 'Talk to your Grandmother' and 'Reality Check,' Friedman presents attention-grabbers. … Shut Up and Say Something is outlined with easy to read bullet points and relevant anecdotes from Friedman's years in the industry from working as a news anchor and reporter to her experience in the communications coaching business. She presents key points when dealing with the media and proves their importance through some cringe worthy real-life anecdotes. She clearly demonstrates just how one sound bite or off-the-cuff remark can be linked to you and/or your organization forever." The PR Lawyer (theprlawyer.com)

Promotional "Headline"

Every time you walk into a meeting, talk to your boss or coworker, or address an audience of one or 1,000, you're on. Believe it or not, your ability to succeed in an organization depends on your communication skills-even in situations where it appears that no one is actually listening.

Description for Reader

* Presents a wealth of specific examples from client coaching notes and conversations, interviews, presentations, meetings, speeches, hearings, and brainstorming sessions * Provides step-by-step strategies and down-to-earth techniques to say things differently and break through common communication obstacles * Shares the author's critical insights from dealing with high-profile issues, being on the campaign trail, and her experience in media interviews and corporate boardrooms

Details