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All stones are natural and are lovely to look and comfortable to wear.
Remember, all items are fully UK hallmarked by either the London Assay office or Birmingham Assay Office to ensure purity of the gold and are supplied in a quality presentation box. We also offer a full, no quibble money back guarante is you are not satisfied(which we doubt).
| UK/AU | O |
| US | 7.5 |
| France | 53 |
| Europe | 17 |
Most of our rings can be expertly resized “in house” as we are a working UK jewellers. If the ring can be resized it is usually indicated in the table above. We can resize most rings from size L-Q (UK) 11-17 (EU) 6-8 (USA) for a flat rate of £9.99 (UK) €14.99 Euros (EU Members) $16 (USA). Please check current Currency rates as they do fluctuate. We can also resize to other sizes for a small nominal cost. Please Email. Ring resizing normally takes between 3-7 working days added to the delivery time. We do appreciate that sometimes if the item is to be presented as an Anniversary/Birthday gift or any other special occasion you may require the item before the delivery time. We do make exceptions in these cases and can often turn items for resizing around within 1-2 days. Please liaise by e-mail with us directly if this is the case and we will do our best to accommodate. Email Mondiall. Please include the item number and the ring size required. 
From time to time we do have occasions when we do send out second chance offers. This can be for a variety of reasons including, change of circumstances, winner unable to pay. If you do receive a second chance offer please ensure you reply through eBay’s “my email” to ensure that the email has come directly from Mondiall. This will state our user id and Name and ensures the email is legitimate and not a hoax email |
As we are a working UK jewellers not only do we resize our own rings we can also resize your independent purchases. We also engage in engraving, polishing of items. Simply email us with your requirements and we will email you with a price list and set up a separate EBay store listing for you to purchase against. 
We have tried to keep our delivery and packaging charges simple. Most items within our store/shop are normally shipped Free of Charge World Wide unless otherwise stated. Auction items are shipped at a flat rate of £6.00 with any additional items shipped together free of charge, fully insured. All items are sent insured and require a signature. Please be mindful of this if you are at work. The courier will normally leave a card for you to call to make alternate arrangements. If you do have difficulty with delivery we can track the item and provide a tracking number for you. Simply email us with the item number or sales record number. |
We are fully committed to providing an excellent customer experience and as such if you are not happy with your purchase for whatever reason you may return/exchange the item to us within 7 days of receipt. We ask for the following to be adhered to.
The item must be returned to Mondiall in its original packaging and box, unworn and with the security tag unbroken if applicable. The item must be sent by insured delivery/courier. This is important as it allows the tracking of the item. The sender bears the cost of this. Please email us for a Returns Authorisation Number and return delivery address.
Refunds are applied 4-7 working days after receipt as the item needs to be inspected by Mondiall.
We accept most payment methods including Paypal, UK cheques, Transfers, Postal Orders. Money Orders. Please note that cheques require 5-7 working days for cleared payment. If paying by Transfer or Cheque (UK only) you are entitled to a 1.5% discount from the item win price. Please email once the item has been won for our Bank details.  |
We are always interested in feedback. If you are planning on leaving feedback and for whatever reason you have not been satisfied with your experience with Mondiall. We truly do wish to know. Please email us with the Email Subject Header as MD( Managing Director) before leaving negative feedback and I will reply back. On the reverse side if you are happy with all aspects of your purchase please leave positive feed back in both areas of the new five star rating system. Most issues are normally resolved through constructive correspondence. Win-Win |