Unless stated, records will be sent signed for 2nd class to all UK addresses. If the item is very valuable special delivery is recommended but will cost extra.
Once posted items become the buyers responsibility. I will assist in any claims for lost and/or damaged items, but claims must be made by the buyer to either ebay or Royal Mail. Full or partial refunds will not be issued for lost or damaged items during transit as this is out of my hands.
I will post outside of the UK using the international tracked service. Shipping prices include added insurance (up to £250 for expensive items). Please note that international buyers will also be subject to import customs tax which is again out of my control.
Professional mailers are always used to package and send items. I will recycle though, so please don’t be offended if your item is sent in a pre-used mailer.
Returns
Should you feel the record you receive is not as described, as long as it is returned in the same condition as it was sent out there is no problem with a refund. I take photos with corresponding dates in order to identify the condition the record was in prior to the buyer receiving it. In this event the buyer pays the return postage which is non-refundable. This is standard practice.