SHIPPING
Free Shipping is
available to addresses within the lower 48 states ONLY. Some of the item may
cost a basic shipping fee.
Free shipping is
included for all orders to be delivered within the lower 48 states with the exception
of PO Boxes and APO addresses. PO Boxes and APO addresses must purchase the
USPS Priority shipping option.
We ship via USPS
& FedEx, unless stated otherwise.
We process
shipments within 2 day, Monday-Friday. If you purchase an item Friday
afternoon, Saturday, or Sunday, your item will go out on the following Monday.
We package our
items carefully with bubble wrap, peanuts, and sturdy cardboard boxes. In the
rare case that your item does arrive damaged, please keep all packaging and
contact us immediately. All shipping claims must be submitted and approved by
the carrier (USPS & FedEx) before a refund can be issued. Typically, USPS
& FedEx will pick up the item and packaging for inspection. If you have any
questions please message us through eBay.
WARRANTY
For functionality, this
item comes with a one year warranty from TRACKING from the date of
delivery. If a problem occurs, we are happy to help you. Please contact us via
email with a detailed description of the issue so we can assist.
Within the first 30 days,
we will send a prepaid shipping label to send the unit back for an exchange
(pending availability) or full refund. After 30 days, buyers are responsible
for the shipping costs associated with shipping the item back to us.
We are unable to issue
refunds for transactions older than 30 days, but will do our best to either
repair your item or provide a comparable replacement.
Turnaround time once the
non-working item is received is 2-4 business days, depending on the issue or
the extent of testing required. Please contact us for full warranty details.
RETURNS
Customer satisfaction is of the utmost importance to us,
especially for returns and exchanges. We accept returns for 30 days
following delivery. For items past 30 days, we do not accept returns.
We do not charge a restocking fee for items ordered in error or buyer’s
remorse, however in those circumstances the buyer must pay for return shipping
costs. When communicating with our team, they will provide you with a reference
number for your return along with our return address.
If you want to return a purchase, the first step is to contact us by
messaging our team via eBay messaging. If the return is approved, we
will issue you a prepaid label through USPS or Fedex, which will include the
reference number. Upon receiving the item, we will issue a full refund to the
original payment source within 1-3 business days.
If you used a credit card on PayPal, the funds may take a few days to show
up on your credit card statement. If you used your bank account on PayPal, the
funds may be returned to your PayPal balance, and require your action. In the
rare event that we do not have the full amount to cover the refund in our
PayPal account at the time of processing, the funds will be pulled from our
bank account, which this takes 4-5 days.
CONTACT US
We can be contacted at any time through eBay messages if you have any
questions, comments or product requests. We will respond to you within 24 hours
and do our best to help you out!
We encourage our customers to contact us with any questions or concerns!
We'd like to be sure you are completely satisfied with your purchase.