Alston Craig Vintage leather Pen holder - Brown (for MontBlanc, Shaefer, Cross)

All the prices you see include UK VAT at current rates - no additional taxes to pay in the EU.

Goods sent overseas outside EU are declared at sales price exclude postage as per your local country requirements. Any import duties are your own obligation and responsibility.

All prices are in UK pounds sterling (GBP)

The default postage method is Royal Mail 2nd Class (non-recorded). We offer a range of quicker and more secure postage options - please see at the checkout.

For peace of mind, we recommend strongly that you elect the 24hr-48hr recorded delivery service.

As per Royal Mail terms and conditions, we can only deem an item lost in the mail after 16 days (30 days for overseas orders).

Estimated Delivery times are as follows:
UK - 1-3 days (depending on service selecte
EU - 4-10 days (for Standard Airmail postage)
Australia / US / Canada (7-20 days)
Rest of world (7-28 days)

Expect a longer transit time during peak festive periods

Returns Policy

As per Consumer Rights Directive 2011 (CDR), you have the right to cancel an order within 14 days of receipt fo goods, and have the obligation to return it back to us within 14 days after you have notified us of your intention to cancel the order. To action this, you will need to contact us through eBay within 14 days of receipt to receive a RMA number and further instructions. This right does not apply to engraved service products (see below)

Engraved Products

The right to cancel "Bespoke" orders such as Engraved products is removed, unless we have made an error on our service, or the standard of the work performed is deemed to be unsatisfactory by both parties. In this case you will have the full rights as laid down by the Consumer Rights Directive 2011. You will be required to agree to the Terms and conditions of Opting out of the CDR at the checkout. This gives us explicit permission to start and complete the work within the cancellation period.

Our Refunds Policy

When you send your item back to us (using our return form and RMA we have given you), we’ll process the returned item then notify you via e-mail of your refund you within 14 days of receipt back to us . You can expect a refund in the same form of payment originally used.

Should the items be received back in poor condition, we have the right to deduct a fair charge for the damage or wear and tear from the refund.

Amount refunded

We will refund:

1. The cost of the product incl. Vat if applicable. Where you are returning an item that was part of a larger order, we’ll refund the per-item charge for outbound delivery that you incurred in the checkout(if applicable)
3. Make a reasonable deduction for any damage / wear and tear to the product returned. 

 

Cost of Returning items

It should be noted the cost of returning the goods back to us for "change of mind" cancellation shall be borne by the buyer. We recommend you return your items by standard post to reduce cost. It’s advisable to request a certificate of shipment, or tracked service where cost of goods are high.

Outside UK - would vary country to country,

Estimate EU - EUR 4 for small parcels to EUR 10 large parcels

USA - USD 6 small parcels to USD 12 large parcels

RMA Procedure

Should your item qualify for return, please contact our customer service through eBay for detailed instruction.

Our team will issue you with a RMA and instruction on how to return the goods back to us.

 

Other Statutory Rights

For more information about your other statutory rights, please visit the Department of Trade and Industry’s Consumer Gateway website at:
https://www.consumer.gov.uk/consumer_web/shopping.htm#4