2. Please Check out & Pay immediately within 4 days. any questions please contact us, Otherwise an non-paying bidder alert may be issued.

1. Items will be sent out in 24-48 hours on payment received from Monday to Friday. Orders during weekends and holidays will be posted in the following working day.

2. Items located in UK will be posted by Royal Mail/Yodel/Hermes and delivered within 3-5 business days.

3. Please make sure your shipping address and the order information is correct before placing an order. We will not be responsible for item loss due to wrong or unknown address.

We have 100% satisfactory guarantee, if you are not satisfied with your purchase for any reason, please do contact us and we will help to resolve your problem. And normally emails will be responsed within 1 business day.            

1. In our store, you will enjoy 30 days return/refund guarantee (Excluding misuse of the item and damaged item).

2. If the item you received is faulty, damaged or incorrect, or any further problems, you can return it for replacement or refund, please contact our customer service on eBay within 30 days from item received.

3.For damaged items on arrival, please contact us immediately, sending us an email with a photo is preferred. We will offer solutions to such cases. Full refund or replacement will be guaranteed.

Customer satisfaction is very important to us, our goal is to earn 5 star positive feedback on every sale! We would appreciate the chance to correct any problems before posting anything other than 5 stars positive feedback. So if for ANY reason you are not happy, please contact us directly through “My Massage” or "Ask Seller Q". We will get back to you as soon as we are available. We are always stand-by to help for any questions or concerns.

1. Please contact us via eBay message or email if you have any needs.

2. Defective items must be noticed within 7 days of the date you received it.

3. The buyer will be responsible for all shipping charges and insurance when returning items.

4. Insurance charges are non-refundable.

5. All returned merchandise must be in original factory conditions, including all packaging materials, inserts and manuals, warranty cards and all accessories.