The Customer Comes Second
by Hal Rosenbluth, Ms. Diane McFerrin Peters
Tom Peters says "Hal Rosenbluth's story is one of the great unsung business success sagas — and in this fully revised and updated 10th anniversary edition of "The Customer Comes Second," Rosenbluth and his co-author Diane McFerrin Peters offer proof that his leadership style is one for the new millennium.
The secret of his success, and that of his company, "Rosenbluth International" is simple: Hal Rosenbluth concentrates on his employees first, and his customers second. This is a formula that has worked for more than two decades, and has transformed his company from a small family business into a global industry leader, grossing over $6 billion.
In this classic on counterintuitive management practice, the entrepreneurial genius and visionary leader of Rosenbluth International shows you how to use exceptional service to win in "any" industry!
This insightful and compelling book reveals new ideas for hiring, motivating and managing employees, and shows how best to integrate technological innovation and creative solutions into the everyday work experience to ensure that your employees — your company's greatest asset — win you the best customers and propel your business to the greatest heights of success.
Rosenbluth's tried and tested methods show you how to build highly effective teams, inspire loyalty and initiative, and turn your workplace into a hotbed of synergy where people produce consistently incredible results.
For more than ten years, the strategies and ideas in this book have galvanized CEOs, entrepreneurs and managers everywhere, making fans of business leaders and thinkers like Jeff Greenfield, Scott McNealy and many others. These secrets continue to provethemselves today as Rosenbluth International has rapidly emerged as "the" foremost travel management company since its industry's devastation following 9/11. Find out how Hal Rosenbluth's winning ideas can transform you and your company: by putting your customer second, you're guaranteed to win!
Hardcover
English
Brand New
Publisher Description
In this fully revised and updated classic, Rosenbluth shows readers how to build highly effective teams, inspire loyalty and initiative, and turn a workplace into a hotbed of synergy where people produce consistently incredible results. The secret of his company's success is simple: Rosenbluth concentrates on his employees first, and his customers second. This is a formula that has worked for more than two decades, and has turned Rosenbluth International from a small family business into a global industry leader, grossing over six billion dollars. Rosenbluth reveals new ideas for hiring, motivating and managing employees, integrating technological innovation and creative solutions into the everyday work experience to propel businesses to the greatest heights of success.
Author Biography
Hal Rosenbluth's company has been profiled in many of the nation's leading publications, including The Wall Street Journal,the Harvard Business Review,and Inc. magazine. Diane McFerrin Peters is director of corporate communications for Rosenbluth Travel. Both are popular lecturers.
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