After the device has been tested, cleaned, and graded, it is carefully packaged and kitted to ensure secure shipping. We prioritize the safe arrival of your product, ensuring it reaches you in excellent condition.
Labeled
All our refurbished products have been labeled by our Quality Control Department and placed in the warehouse. All IMEIs are recorded for security and verification purposes.
Handling Time
Orders are shipped within 24 hours of payment clearance by eBay. Please note, this does not include weekends and U.S. holidays.
Shipping
Standard Delivery: Typically, all parcels are delivered within 2-3 days after dispatch.
Expedited Shipping: Options for faster deliveries are available. Please select the desired option at checkout.
Payments
We accept all eBay-approved payment methods, including:
- PayPal
- Apple Pay
- Credit, Debit, or Gift Cards
- Google Pay
- PayPal Credit
Replacement / Exchange:
- Replacements are offered based on stock availability.
- If a replacement is desired, please enclose a note with your return package so our customer service team can coordinate with you.
- A replacement will be shipped only after the returned item is received and processed.
Starting a Return:
1. Find the item in My eBay under Purchase History and select "Return this item" from the More actions drop-down menu.
2. Select the reason for the return. Depending on our return policy, we may put you in touch with the seller directly.
3. If helpful, you can upload photos documenting the item's condition. eBay Customer Service and the seller can see these photos.
4. We'll provide you with a return shipping label and packing slip, if applicable.
5. Pack the item carefully. Include the packing slip, apply the shipping label, and send the item back. You must return the item within 5 business days of requesting the return.
6. Include a note if you prefer a replacement.
7. The return request must be closed before a replacement is dispatched.
Return labels are issued within 24-48 hours of the request being received.
Returns are processed within 24-48 hours of the parcel being received.
This does not include holidays or weekends.
Steps to Contact Wayv Mobile on eBay:
1. **Go to Your Purchase History:**
- Log in to your eBay account and navigate to your purchase history.
2. **Find Your Order:**
- Locate the order you placed with us.
3. **More Actions:**
- On the right side of the order, click on "More actions."
4. **Contact the Seller:**
- Select "Contact seller" from the dropdown menu.
5. **Send Us a Message:**
- Click "Send seller a message" and write your message to us.
We strive to respond to all queries and messages as quickly as possible. Please allow us up to 24 hours during weekdays to get back to you.
Thank you for your business!!