I always obtain proof of posting, wrap the item securely and safely with the address clearly written and my address as return address, but if the item does not arrive in the post then you will need to send me a written request, as this will be needed by the post office as proof of non-arrival. Please check my feedback to know that I am a trusted seller.
Please make sure you settle your account within 3 days or advise me if there is going to be a delay in payment or if you are waiting for other items to finish so you can take advantage of postal discounts.