POSTAGE
We endeavour to dispatch orders the same day if placed before 2.00pm
(Monday to Friday only)
We inspect each item before dispatch and send in quality packaging to ensure it arrives to you in perfect condition
Standard postage is included. We offer alternatives to suit your requirements
NOTE
Standard post is not tracked - ebays expected delivery date is estimated, not guaranteed
Use the post services provided if tracking or Next Day is required
If ordering with standard postage please allow 1-3 days for delivery
We do not post items at weekends and Bank Holidays
Bear this in mind when ordering at Weekends & Bank Holidays!
We post items worldwide using ebays global shipping programme
We are not responsible for international postal costs or further import duties or tax on your purchase
PRODUCT
Our products are generally manufacturer specific - not universal &/or interchangeable with other makes & brands
The listing/s include, if available, the MPN (Manufacturers Part Number) & an item EAN (European Article Number) for clarification
We deal directly with all leading brands, we do not sell counterfeit, and sell in good faith the product has been identified correctly by you, or your installer
We supply detail that may Plumbing Industry specific & recognisable that may not be instantly known or understandable if you are unaware
It is your responsibility to investigate and understand the terminology before making your purchase
We can assure you that a product that 'looks similar' or 'should work' will not without being correctly identified
If you are in any doubt, it is advisable to contact the manufacturer, your installer (or ourselves) before making a purchase
Certain items are classed as a non-returnable item once opened or installation attempted
This is acceptance the product has been identified as correct
PAYMENT
All our products are 'buy it now' requiring immediate payment by PayPal
Credit and Debit card payments are accepted on PayPal by clicking on ‘other payment method’
In line with eBays policy we do not accept orders by phone
If you require a VAT receipt for your purchase then please message us to request one
If purchasing more than one item 'add to Basket' to ensure your orders arrive packaged together
CONTACT
Our Internet team have many years experience in the Plumbing and Heating field and are happy to answer questions about our products
Please contact us through eBay ‘Ask a question’ at the foot of the page for a quick response
Please visit our Plumbing & Heating Store "PlumbinBitsUK"
FEEDBACK
We work hard to ensure our ‘Top Rated’ status and endeavour to offer the best service possible
Please feel free to review our feedback at the top of the page
We understand problems or mistakes can occasionally happen and are more than happy to help
We would ask you contact us before leaving negative feedback to allow us to resolve any issues or queries you may have
Please contact us in the first instance through eBay ‘contact seller’ from your purchase history, which will include a link to your order details to help us deal with the query
You can also call on the phone number included on your packing slip between 8.00am and 4.30pm Monday to Friday
You may be required to leave a message but we will call you back
ABOUT US
BogBits/PlumbinBits are the online trading arm of family owned Robert Pochin Ltd, A familiar name trusted by generations of Leicestershire families and tradesman for over 150 years
We have multiple branches supplying the Plumbing and Heating trades, builders Architectural hardware and Power & Hand tools across the East and West Midlands
We have four Bathroom Design studios in Loughborough, Market Harborough, Oakham, and Leicester
We deal directly with all today's market leading brands to bring you the best in service and price
We are open Monday to Friday 8.00am to 4.30pm, and closed at weekends and Bank Holidays
TERMS & CONDITIONS
Our terms and conditions of sale are included below for your reference. Please take the time to read
We comply with eBay’s distance selling regulations