Shipping Information
Products are shipped from the UK, so NO import duties or additional taxes need to be paid when items are delivered to a UK address.
We ship orders within one working day of receiving cleared payments.
Payment Information
We are a UK Limited Company and will provide a VAT receipt for the product.
Returns
If you have a problem with your item, please contact us... the products are rarely faulty and many issues can be resolved quickly and easily. If you wish to return an item, please contact us by email first.
If we have stated that this tool will work with your car, either on the ebay auction page or via email contact, and we are proved to be wrong, then we will accept the item returned for a full refund within 7 days of receipt.
Unwanted goods can be returned within 7 days of receipt provided that they are returned 'as new' (i.e. unopened and undamaged).
The customer must pay for safe carriage of the item back to us.
We cannot refund our postage and packaging costs on returned items, even on 'Free P&P' items.
(i.e. the actual amount we are charged by the shipping companies to despatch your order to you).
Any product returned to us must be returned with all associated items originally sent as part of the product and in the same packaging, unless otherwise agreed with Gendan Ltd.