eBay

About Us

								At JR Colombian Emeralds, we only sell genuine natural emeralds directly from the Colombian mines of Chivor, Muzo, and Coscuez. The emerald mines of Chivor, Muzo, and Coscuez provide the best quality emeralds in the world because of their characteristics of color and clarity. The rarest and most expensive emeralds in the world have been discovered in these mines.

Because of our commitment to you, our valued client, we hand select all of our loose natural Colombian emeralds. We are able to provide our clients with an emerald or an item of jewelry that will meet your expectations in both quality, craftsmanship and price. 

We have been in business for over 20 years and our commitment to quality emeralds and jewelry is what you can expect. Family owned and operated, Jorge Rodriguez personally hand selects all of our loose, natural Colombian emeralds and with a 100% Money Back Guarantee, you can feel confident that we put our clients first. 

You can choose from an array of styles and selections available in our online store, or allow one of our professional jewelry designers design any item for you.

Payment

	
										Payments are required within 7 days of purchase, otherwise subject for order cancellation. We currently accept payment through:

- PayPal
- All Credit cards: Amex, Visa, Mastercard, ect.

Florida residents are subject to a 7.0% sales tax.

Shipping

	
								USA Shipping: 
Complimentary shipping within the United States with any order. Our shipping provides tracking information and will be delivered within 2-3 business days nationwide. 
We do not ship on Saturday's nor Sunday's. 
*Shipping an item out may be delayed by 1 business day if ring sizing is needed
*Shipping an item out may be delayed if there is a national holiday. EX: Labor Day Monday 

Upgrade Shipping: Please leave in the 'note to seller' that you would like to upgrade your shipping. We use 1-2 day shipping with USPS Express, for a fast and safe arrival. Upgrading surcharge: $25.00, we will send you an invoice via PayPal. 

International Shipping:
We ship to any city in the world! Due to customs and delays we only offer USPS Express, $60.95. This shipping is safe, fast, and has proven to be smooth when overlooked in customs. Allow 3-5 business days for item to arrive.

Upgrade International Shipping: Fedex three day saver $100.00 USD

Please contact us directly with any questions!

Terms

								We guarantee and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we'll be happy to help.

Returns

								We offer a 100% money-back guarantee on all merchandise with a 14-day return policy for the full price of the item as long as the item is not altered or broken. After 14 days, returns are no longer accepted. Shipping must provide tracking information. We are not responsible for shipping returns or if they are lost during transit. 

'Made to order' or 'customized jewelry' is made specifically for you, for this reason we only offer exchanges. An exchange can be made within 14 days of the made to order item being received, after 14 days the item is non-refundable. Exchanges must be greater to or equal than of that previous item purchasing price. Shipping and handling are non-refundable.

Layaway: Layaway is a non-refundable, store exchange only within 14 days of you receiving the item. 

Items on sale: We do not accept refunds for items on sale!

If there is an issue with your item please contact us directly as we are more than willing to work with you!