CUSTOMER SATISFACTION: WE WANT ALL OUR CUSTOMERS TO BE 100% SATISFIED WITH THEIR PURCHASES. IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE, WE WILL BE MORE THAN HAPPY TO ISSUE YOU A FULL REFUND ON THE ITEM (LESS SHIPPING AND HANDLING FEES.) WE WILL NOT ISSUE A FULL REFUND ON OPENED OR USED ITEMS. PLEASE RETURN THE ITEMS IN ITS ORIGINAL PACKAGING. WE WILL REFUND SHIPPING COSTS IF THE ERROR WAS MADE ON OUR SIDE. PLEASE ALLOW 7 DAYS FOR REFUNDS TO BE PROCESSED.