Many payment methods supported, if problem please contact us via ebay messages.
Handling time:
Most items will be sent out in 3-5 business days after payment, some within 5-7 working days while some may need longer handling time due to multiple sizes/colors or temporary lacking of stock.
Shipping/Delivery time:
To US/AU/UK/ES/DE/FR, generally ship via ebay carrier Speedpak, delivery time same as all other Chinese sellers after shipped, takes generally 20 to 30working days, sometimes may be longer.
To Asia, South east, Middle east, and most EU areas, generally ship via China post delivery time vary from 20 to 60 days.
Item not receive?:
Any problems please always contact us via eBay message FIRST and wait for our reply BEFORE Leaving Neutral/Negative feedbacks/low ratings or opening item not received cases, which badly hurt seller and is no good for us to solve your issue.
If you don't get your item in time (international mails generally take 30 working days), please do not hesitate to contact us via eBay message. Our customer support will check shipping status for you.
International buyers, please note:
- Import duties, taxes and charges are not included in the item price or shipping cost. These charges are on the buyer responsibility.
- Please check with your country customs office to determine what these additional costs will be prior to bidding/buying.
Dispute/Case/Return/Refund
Please do contact us via eBay messages first and wait for our reply before opening a case/dispute/return request or taking any other actions which badly hurt seller.
We will try our best solve your problem. Solutions you may get from us depended on seller/buyer's responsibility/evidence/item price:
1. Resend
2. Resend, buyer pay shipping
3. Full Refund without return
4. Full refund after return, buyer pay shipping
5. Full refund after return, seller pay shipping
6. Exchange, buyer pay shipping
7. Exchange, seller pay shipping
8. Partial refund
9. Other solutions
We can understand that you may want to return for refund If problems with or not satisfied with the items ordered, It's very very important that you kept well all what you get from seller incl. package, and pictures/video(a must usually, no any excuse accepted) to evidence it just in case, so that you may not have to bear return shipping charge or what else.
Any problems please do contact us via eBay messages first and wait for our reply before leaving neutral/negative feedbacks or giving low ratings, which badly hurt seller and no good for us to solve your problem.
We are very busy, our positive feedback has been set automatically for buyers as soon as and only if buyers did so for us. So, please never ask us to manually leave positive feedback for you.
Your POSITIVE FEEDBACK is very important to us. Below is an illustration showing how to leave the positive feedback, please follow the steps. Thank you very much and welcome back to our store again and again.
Work time
9: 00 to 18: 00 (Monday to Friday, China Time!)
Sunday and Saturday may not be able to reply your message/calling.
Company
Shenzhen aBigjoy Technology Co., Ltd
Shenzhen 518109, Guangdong Province, China
