Terms and Conditions 

PAYMENTS:

My preferred method of payment is PayPal. Cleared payment is required before any order can be commenced.  

SHIPPING:

All orders received are dispatched within 24hours, on all business working days. However, in some busy times like Christmas period we need more 2-4 working days to dispatch your order

Royal Mail is our standard courier. Orders sent with second class post have an approximate delivery time of between 3 and 5 days. As with all standard mail unfortunately delays can occur. If in the rare case, you feel as though you have been waiting a while for your order to arrive please contact our customer service team where they can direct you from there.

Currently we only ship within the UK.

In some cases, we use another delivery courier depend on the weight and the size of the item     

Also please aware that we might need to remove the item from the original package to reduce the cost of the postage however this will not effect on the item quality at all

Please contact us if you are not sure about it

COLOUR VARIATIONS.

 Please note that colures can vary from screen to print, if differences do occur they’re generally very slight. Our computer is collaborated to that of our printer's therefore color and brightness settings on your computer can make the proof look different to that which is printed. We will not be held responsible for any differences in colures nor will we refund/compensate you should a color difference occur. 

Feedback

we looking forward to make all our customers happy and  leave us 5 stars on each category so please if you are willing to leave a natural or positive feedback please contact us first and I’m sure we could arrange something to make you satisfy

WORKING HOURS:

We work Monday to Friday from 9am:5pm please if you send any question about your order or about any other inquiry please be patient we aim to replay all our message in less than 24 hours in our working ours

 

 

RETURNS AND REFUNDS  

We offer 14-day money back guarantee for all goods shipped correctly that are not required. If the item is not required, please send the item back for a full refund in its original condition, unused with its original packaging. The buyer will be responsible for all return postage costs for the return.

For items which are faulty or wrong item received, please notify us within 14 days by e-mail through eBay only. We will send you pre-paid return envelope so you can return it back to us. Upon receiving we will either re-send you your purchase item or give you a full refund.

When returning an item please put a note with the fault or the reason for return and your eBay order ID and telephone number to ensure your return is handled as quickly as possible.

 

Most Buy It Now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 14 working days after the day you receive the item. Find out more about your rights as a buyer and exceptions

 CONTACT US:

For all enquiries regarding orders or product information, please contact us through the eBay messaging service where our team will happily help. You will receive a reply within 24 hours on all business working days.

 

FAQ:

Q: What happens if I have received an item but I have changed my mind or it is just not suitable?

A: You are welcome to return any item to us if you are not satisfied with it. Please include your eBay username, along with your order details and the reason for the return. We will refund you the amount you paid for the item and the initial postage paid, however you will have to cover the costs of the return postage.

 

Q: Do I have to pay for the returns postage for an item which I have received which is incorrect / faulty?

A: Firstly, we apologies if you are in the rare situation where you have received either the incorrect or faulty item, we will of course resolve this in a quick manner. Please contact us through the eBay messaging service where our customer service team will be happy to help. We will happily send a FREE RETURNS LABEL to get the item back and send a replacement out to you. I am afraid we can't reimburse you with the returns postage costs.

 

Q: How do I know when my order will arrive?

A: Before contacting we please check your confirmation email for details on dispatch.

All items should arrive within approximately 5 days of being dispatched. However, this is only an estimate (unless paid extra for express service) and items can take longer to arrive if Royal Mail incurs delays, we recommend that you wait 10 working days until you contact us regarding this.

 

Q: What do I do if my order hasn't arrived?

A: If your order has not arrived within the approximate delivery date, please check at your local sorting office. We find that a high amount of undelivered order go here, even though it is Royal Mails procedure to leave calling cards this isn't always the case. Please let us know how you get along, if you have no joy please contact us through the eBay messaging system where we can happily help.

 

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