Items:  All of our products are Genuine(no illegal copies) direct from an Australian distributor. All products listed as 'brand new' will are enclosed in shrink-wrap.  This DVD is Region Free, so it will play on any DVD. Local Shipping:  We offer free delivery within Australia and fulfill orders usually same day, this means is at Auspost same day, order within Victoria usually arrive 1-2 days and interstate 3-5 days. At times Auspost experience delays out of our control and orders may be delayed, these are exceptions and we ask you to wait 21 days before we will send another item out to you.  Free shipping on items doesn't provide any tracking, if you want tracking, please select the option on checkout.     International Shipping:  We offer 3 options for shipping:  Sea Mail a cheap option, but takes 2-3 months.  Air Mail affordable option, takes 5-10 days. Air Mail with tracking expensive as item is tracked all the way, takes 5-10 days.    Returns Policy:  Please choose carefully. We do not normally give refunds if you change your mind.  You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.    Feedback:  We value all feedback record, we leave Positive feedback for you on receipt of your payment. In the event that you are not happy with any aspect of your experience, please contact us first to resolve.