Modern Pets offers FREE shipping on all orders to capital cities and major regional centres.

We regret that our warehouse is not accessible to the public. As such, we do not offer a pick-up option. 

Your order will generally be shipped from our distribution centre, which is located in Melbourne, within 1-2 working day of receiving payment (Monday-Friday) and you should expect to receive it 3-5 days after shipping.

We work with three different courier partners (Australia Post, Fastway and Couriers Please) to provide the most efficient delivery service with the most reasonable price and quickest service. Next business day express shipping is available for all capital cities and some major centres (only for pet collars and leashes). Tracking details are emailed to customers on dispatch.

In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement. Please note that our couriers have authority to leave. If they are unable to fulfil your request, they will leave your delivery in a safe place on your property

Modern Pets is an online retailer of premium pet products including designer beds, collars, toys, litter trays, bowls and accessories. 

Our mission is to bring the most unique, functional and best quality pet products to dog and cat owners across Australia at consistently low prices. 

We are a genuine Australian business that love to serve their customers and their pets. Our customer service team is based in Australia and is here to assist you with any questions relating to your order, product or after purchase support. Our job each day is to make your shopping experience as easy and enjoyable as possible.

Not only do we offer the world's best products for dogs & cats, but we also provide:

We accept payment by any of the following methods:

To ensure a smooth transaction, please follow the payment instructions laid out in the eBay system. If you are new to eBay and unsure how to purchase, please don't hesitate to get in contact with us as our Customer Service team will be happy to assist.

If you are making a bank transfer, please leave your exact eBay username as reference. Otherwise, your payment will not be identified and cleared.

All of our items include 10% GST. A tax invoice can be supplied upon request.

We accept returns of products within 30 days of the sale date for any reason. If your product is damaged or not as described on our website, we will gladly exchange it for an alternative or issue a refund. 

In cases of change of mind or wrong size has been selected, we will accept return or exchange as long as the item purchased is in its original packaging and condition. The return postage will need to be paid by the buyer and the original delivery charge will be deducted from the refund amount. For Hunter products, we highly recommend customers to measure the neck size of your dog or cat before purchasing any collar and trying the collar on your pet prior to removing the green product tag.

For all returns enquiries, please feel free to contact us and we will work with you to resolve the issue.

For your peace of mind, this product comes with a 1-year warranty.

We value our customers and wish to make your purchase experience as enjoyable as possible.

If something goes wrong with your product, please do not hesitate to contact us for assistance.

Our customer service team is based in Australia and is here to assist you with anything relating to your order, product or after purchase support. 

The fastest and best way to reach is via the Contact seller link at the top. If you try to contact us outside of eBay we may not see your message and our support team will be much slower in dealing with your issue. 

Thank you for your business!