DELIVERY & RETURNS
UK DELIVERY
We use Whistl or Royal Mail, unless stated or selected otherwise. Please note, where the tracking is from Whistl the final delivery will still be made by Royal Mail. Whistl process parcels by size and location and delivery to the recipients nearest Royal Mail depot for final delivery.
For delivery to Northern Ireland, Scottish Highlands & Islands and UK Islands, you will be charged the same as any other UK resident for most orders. However, unfortunately for larger parcels (weighing over 2kg or measuring over 60cm in length) we will need to send by courier and may have to either ask for additional postage or cancel the order.
INTERNATIONAL DELIVERY
Standard delivery is ROYAL MAIL International Standard (standard delivery is not tracked, however International Tracked delivery is usually available to select during checkout and we recommend this). Other options are available. Oversized items or items weighing over 2kg will be sent by courier. In some cases we may not be able to send, depending on location and weight of parcel – in these circumstances we will let you know as soon as possible.
RETURNS
We accept returns up until 30 days after purchase providing the item(s) are unused, undamaged and in their original state. Buyer pays return postage. While we take the greatest care with all our orders, if there is a problem or the item is damaged or faulty then please let us know and we will do what we can to help.
ABOUT US
Our shop in Skipton, North Yorkshire, was founded in 1996, but selling art supplies has been in the family as far back as 1919. This heritage of knowledge has been passed on through generations, with the ethos of exploration and discovery put at the heart of our business ever since.
Whether you're a budding amateur, seasoned professional or getting back into the creative swing of things, you'll find everything you'll need from brands such as Winsor & Newton, Daler Rowney, Derwent, Pebeo, Sennelier, Unison, Liquitex, Essdee, POSCA and many more premium brands.