Tubes that we sell go thorough the following process:
Combined Shipping: Yes, we offer combined shipping. If buying at full price, just add more than one tube via "add to cart" functionality and eBay will automatically calculate the combined price. If you want to "make an offer" on several tubes, just offer $5 less on the 2nd, 3rd, etc. to be considered free shipping.
Limited Guarantee: We guarantee our tubes for 30 days. All of our tubes are guaranteed to match the specs we rate them at and not to arrive DOA. We can?t guarantee tubes over a period of time due to all the various use cases and scenarios they get used in.
Not Happy With Your Tube?: Occasionally, we have seen perfectly good tubes that we have tested not endure the stress of being tossed around during shipping and either die or pick up characteristics that were not present when we tested them. If you encounter this, please contact us. We will either replace the tube asap or refund your money. We try to make this a hassle free process but sometimes things happen, its how we deal with them that matters. Please give us the chance to fix an issue before opening an eBay claim.
Customer Advisory: Often I have found that tubes get weak due to leaky coupling capacitors or other issues in the customer?s gear, so they replace the tubes but never fix the underlying issue with their equipment causing the tubes to burn up quickly (B+ on grids, etc.). When they insert the tubes they have purchased, the underlying flaw in their gear quickly eats up the ?new? tubes. If your tubes were ?red plating? or running extremely hot, please have your gear serviced before inserting new tubes. Almost never does a tube ?red plate? because it?s bad, 99.9% of the time, its something else in the amp causing this.