We want you to be happy with your purchase from Sycamore Harley-Davidson®, however we understand that in certain instances products may need to be returned.

 

If you change your mind

 

If you have simply changed your mind about any item ordered and you wish to return it, then you can do so provided you inform us of your decision within 14 days of receipt. All you will be responsible for is the cost of the return postage. The item should be unworn, unused, undamaged and must be 'as new' when returned to us. We will issue an exchange or refund to you via your original payment method.

 

Transit

If any items were damaged in transit, we ask that you report it to us within 7 working days on their return they can be replaced or a refunded issued via your original payment method.

 

Faulty on Arrival

If your items are faulty on arrival, you should inform us as soon as reasonably possible. Items should be returned in their original packaging when possible with a copy of original documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method.

 

Items Faulty in Warranty Period

If any of your purchases develop a fault within its warranty period, it will need to be returned. Once the fault has been verified, a repair or exchange of goods will be issued.

 

Notes

Returns take approximately five business days to process upon receipt of the item.

We are not responsible for the loss or damage of items during their return.

Buyer is responsible for any shipping charges when returning the item.

We cannot guarantee second-hand parts, clothing, etc and you may contact us to check if the item is complete and undamaged. We will try to list any noticeable faults or missing items, but please contact us if you require full details of the item.

Return address

Sycamore Harley-Davidson, North Street, Uppingham, Rutland, United Kingdom,  LE15 9RN