Contact us using message to seller and explain the problem or provide your telephone number & request a Callback.
You will be sent a link to download a small utility program that allows a technician to connect in order to resolve the problem.
Ensure your PC is on & in the case of Laptops its connected to power run the utility remote support program you downloaded from the link that will be provided.
When you run the program it will allow a one time support connection to your PC, you will be shown an I.D. number & passcode that you will need to forward to us so that the engineer may connect.
Sit back & leave the hard work to us!
In the unlikely event we cannot resolve the problem we will cancel this purchase & make a full refund.