Battery Advice

If you are purchasing a rechargeable replacement battery (unless it specifies "Ready to Use or Pre-Charged"), your battery will discharge between the end of the production and the moment you receive it. This is why your battery will have to be charged before you use it. Depending on battery capacity (mAh) and the charger being used you may have to charge your new battery for up to 16 hours before using it.

SHIPPING

OUR AIM IS TO PACKAGE & DISPATCH ALL ORDERS WITHIN 24 HOURS OF CLEARED PAYMENT BEING RECEIVED (MONDAY TO FRIDAY) 

VARIOUS DELIVERY POSTAL OPTIONS AVAILABLE AT CHECKOUT

 FOR UK DELIVERIES ROYAL MAIL SHOULD ARRIVE WITHIN 3 WORKING DAYS EXCLUDING WEEKENDS/BANK HOLIDAYS BUT PLEASE ALLOW UP TO 7 WORKING DAYS FOR OCCASSIONAL ROYAL MAIL DELAYS. IF YOUR ORDER DOES NOT ARRIVE WITHIN A TIMELY MANNER PLEASE CONTACT US TO LET US KNOW AND WE WILL REPLACE.

RETURNS/EXCHANGES/REFUNDS

If you are not satisfied with your purchase, please email 1st before returning the item to us, as often technical problems can be resolved without the need to open cases/claims.

Returned items should be unused and must be returned in original packaging with any enclosed documentation in its original condition within 30 days of receipt.  We will issue an Exchange/Refund on receipt, which may exclude the original delivery cost.

Please note:

1. Goods will only be accepted for return if they are returned within 30 days of delivery, unless we have notified you otherwise.

2. The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you get a 'certificate of posting' from the post office so that in event of loss you can claim from the Royal Mail. A 'certificate of posting' is free from the Post Office, but for recorded delivery they will charge extra and not necessary.