Wild Herb Soap Co. is a small family owned business started in 2009 and located in the tall pines of Heber-Overgaard, Arizona. We handcraft our soap, lotion, lip balm and various other products we offer. Our line of pure organic therapeutic - aromatherapy high grade essential oils are imported direct from distillers worldwide. The superior quality butters, waxes, carrier oils and other ingredients are always of the same high grade consistently. Wild Herb cares about the products we ship to our loyal customers.
AFTER PURCHASE
Feedback
Customer satisfaction is a top priority to us! We’re always available to assist our customers.
As a small business, our success depends on your positive review. If you encounter a problem with your purchase, kindly contact us to resolve the issue efficiently. Please do not leave negative feedback to get our attention. We take customer service seriously at Wild Herb!
Shipping
WE SHIP FAST! Normal shipping is within 1 business day via US Post Office. A tracking number will be emailed to you at the time your label is printed. Please be sure to follow your package online to ensure someone is available to retrieve the package, as we cannot be held responsible for any package that shows ‘Delivered’ by the post office. We MAY require a signature for order of $50 or more.
FREE SHIPPING applies to all United States, its territories and APO/FPO addresses.
If you receive a damaged package, do NOT open before taking a picture of the damages. Pictures of the actual damaged product will also be required after the package is opened. You must save the damaged packaging to be submitted to the post office per their requirements.
Returns
Returns must be requested within 30 days of receipt of purchase, however, please note that essential oils cannot be returned, as this is a health hazard. Therefore, if you have never tried Wild Herb's brand of essential oils, please consider purchasing the smallest size. Please contact us for a return authorization stating the reason for the return. We accept returns on unopened and unused products only. Customer must pay for return shipping.
Products and claims presented have not been evaluated by the Food &
Drug Administration and are not intended to diagnose, treat, cure or
prevent disease. Information provided is for educational and
informational purposes only and you should always seek medical
assistance from your practitioner or physician.
Be advised that
you should always seek professional advice prior to using any of our
products. Be sure to read the ingredients of all Wild Herb products
prior to purchasing. Do not use our products if you are allergic to any
of them! Adverse reactions to natural products, such as Wild Herb's,
is uncommon. However, it is recommended that you apply a small amount
to a test area for 24 hours. If redness, swelling or any other adverse
reaction occurs, discontinue use and seek medical assistance if
necessary.