Orders may be returned for a refund within 30 days of receipt of purchase.
We do not provide an exchange service. If you would like to exchange and item, you will need to place a new order and return the other item for a refund.
Postage charges will not be refunded. Returns can only be accepted via post or couriers. We do not offer a collection service and we highly recommend that parcels are returned via recorded delivery. Returned items that are lost without proof of postage cannot be refunded.
To process and returns, please contact us first and please contact us via eBay message and not via PayPal as their messaging system is not connected to our daily eBay feed. If there are any quality issues or wrong items sent, please supply us photos and contact us before leaving any feedback. This way we will be able to address your concerns faster.
All returned parcels must have a note with the sender’s full name, eBay ID, item ID no, date of purchase and a reminder of issues with the order (if faulty, too small etc). |