Return Claims
We are dedicated to our customer’s 100% satisfaction. We will issue a refund/credit if you are not satisfied with your purchase and notify us within 14 days of product receipt. It must be returned in the original packaging and in saleable condition. Returned product is subject to a 20% restocking charge and must be returned freight prepaid.
Damaged Shipments
All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your carton. Packaging that appears in good condition does not guarantee that there is no “hidden” damage. The only way to be certain is to fully unpack and examine the contents carefully before signing. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition. We have no recourse when the item is signed for, any later claim for un-noticed (“hidden/concealed”) damage must be filed by you with USPS, UPS or FedEx.
Many times it is common practice by UPS or FedEx to leave packages on your doorstep if no one is available for signature. Again, please inspect the package by fully unpacking and examining the contents. If you notice damage to the product during your inspection, please contact us immediately. Claims must by file within 7 days after receipt.
Defective Merchandise
All item sold are strictly followed by the manufacture warranty guideline only. If you receive a defective part upon delivery and it’s not due to shipping damages, please contact us and we will file a warranty claim with manufacture to have the issue resolved.