TRUST: noun. mass noun. 1. Firm belief in the reliability, truth, or
ability of someone or something. 'relations have to be built on trust'
ABOUT THE ITEM
6.25 TCW NATURAL MORGANITE & DIAMOND14K SOLID WHITE GOLD DROP EARRINGS
Please see our information under shipping for vital postage information
SHIPPING
Your item will be shipped express, insured with track and trace and
signature on delivery. Shipping is calculated based on the item selling at
full price. We will recalculate the shipping charges if the selling price is
altered, or if you live in an area closer to us, both internationally and
domestically. Postage has been calculated at the maximum rate. We only
charge you the amount we are charged by the shipping company and it is really the
insurance that is so expensive. International shipping will be higher. We
previously absorbed the cost of shipping, but the insurance, along with the
other fees that we pay, just got too high. At least this way, we can keep
the actual price of the item as low as possible.
We always use Australia Post Express Post or a courier service.
This is so that we can be absolutely sure your item will arrive quickly.
Also, in case there is a problem, Australia Post will open an investigation
quickly and can usually find your item. Standard Post clients have to
wait 30 days to open an investigation and this, in our opinion, is too long for
the client to wait.
INTERNATIONAL BUYERS/CUSTOMS
Please note that, for international buyers, there may be customs duties
or taxes that may be due and which the buyer must pay. If you are unsure
whether your item will attract customs fees, we suggest that you call your
local Customs Department to enquire.
30 DAY MONEY BACK GUARANTEE
We are happy to accept returns for almost any reason, as long as the
item is in the same condition as when it left here. This also means that
if you are buying genuine gold jewellery with gems, you have the time to have
your item checked by a registered jeweller, or by a gem laboratory if you wish,
if we do not have a suitable certificate already. We will supply a Certificate
of Authenticity on request, if no laboratory certificate exists, however
you may still want to have your item checked for peace of mind.
In our Fine Jewellery categories we ONLY sell items that are genuine.
Everything is solid gold, or platinum and all gems and diamonds are absolutely
natural, genuine and earth mined. Diamonds are never clarity enhanced or
treated. Some gems are heated, as is customary with particular types of
gemstones in order to bring out their colour.
If an item has been damaged in transit, you can rest assured that it has
been insured. There are steps for you to follow so we can claim the
insurance to reimburse you, so please let us know the minute you open the
parcel. We pack our parcels very carefully and have had no damage to
date.
There are only four reasons why you would not be eligible for a refund:
1. If the item has been altered from the original item sent
to you
2. If the item is damaged after it has been
delivered to you
3. If the item has been damaged in transit and the buyer is
not co-operative in supplying photos and a description of how the goods arrived
to you. We can only reimburse you when the carrier has accepted
responsibility for any damage, which means we will need many photos and a
description to supply to them. We need to report to the carrier so that
they accept responsibility for the damage, otherwise no refund can be
forthcoming
4. If your item attracts customs duties, or fees and you refuse to
pay them. The goods will not be released to you until that happens and we
will not reimburse you for not paying the customs fees
We are more than happy to help you in any way that we can and are here
to solve any problems for you. Please contact us by eBay messaging or our
phone number is also in the contact details and we will always put you
first!
FEEDBACK
We also do very much appreciate you taking the time to leave us positive
feedback if we have met or exceeded your expectations, which is our aim.
We also please ask you not to leave negative feedback until we have been given
the chance to solve any issues that may exist
ABOUT US
We are one of the truly honest sellers on eBay. We are honest
about our descriptions and you can trust that if we say something is genuine,
then it is. We have the 30 day money back guarantee for a reason - because we
know that what you get is what is described.
We buy from the best sources, however they do not always provide
certification. We have been buying from the same sources for many years
and have never had any issues. Occasionally we might find new sources,
but we check their items carefully when we get them and only sell them if we
are satisfied that they are genuine. Of course anyone can be duped, so if we
have made a mistake, you can absolutely send your item back for refund.
It has never happened yet!
We promise that with, or without a certificate, our items are priced
well under their real value - often by thousands of dollars and this is
because we buy at wholesale prices, most of the time.
Please also feel that you can come to us for advice about what to buy
and where to find it at a reasonable price, if you are looking for a certain
item we don't have. We can either find it for you, or point you in the
right direction. So feel free to contact us with any questions if you
need help buying jewellery, or other items we specialise in on eBay. We
are happy to help to make sure you get value for money and are not duped by bad
sellers.
We sell on eBay certainly because it's a business, but mainly
because it's a joy! Know that when you come to us we want to ensure you
get what you want - even if it's not from us! Trust is the basis on which
we work and ethics underpin everything that we do.
noun. noun. 1. ethics [plural] moral principles that control or influence a person's behaviour