We would like all our customers to be happy with their purchase/s. If you are unhappy with your purchase for any reason please contact us via eBay messages before leaving any feedback.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional P&P charges.
We do not mark merchandise values below value or mark items as "gifts" - International government regulations prohibit such .
We ship goods throughout the world. Deliveries to Europe, Ireland, Northern Ireland, Highlands and Isles off the mainland may incur additional postage charges. Delivery charges are determined by the location to ship to and the size and weight of the parcel. Please Get a Quote before making a purchase (contact us with your postcode and product details in hand).
Delivery Address: It is the buyer's responsibility to provide the correct delivery address. The goods are dispatched to the Buyer's address in eBay records. If there is any change in your personal details, please update your address before checkout. If you want to arrange a delivery to a different address than your own, please add the new address for delivery at checkout.
The Delivery Time: depends upon the type of delivery service selected by the buyer. Please check the table below for the carrier handling times and these are only to be used as guidance. In exceptional cases these times can be much longer.
| | |
Royal Mail 1st Class | 1-3 Working Days | Not Available |
Royal Mail 2nd Class | 3-6 Working Days | Not Available |
Royal Mail Tracked 48 | 2-3 Working Days | Available upon request |
Hermes | 3-5 Working Days | Available upon request |
Parcel force 48 | 2-3 Working Days | Available upon request |
International | 9-14 Working Days | |
If NOT DELIVERED within the expected delivery time.
Royal Mail: Please first of all contact your local post office as we have found over the time that in many cases the Royal Mail postmen fail to leave a notice for parcels. All you need to ask them is if they have any parcels for your address waiting for you to collect. If they cannot help you with this please contact us.
Hermes & Parcel force: Please contact us and we will provide you the tracking information and if needed we will chase the courier for you.
Royal Mail / Post Office: Normal delivery time for international deliveries is 9-14 business days (Mon-Fri) excluding UK public and Bank holidays) after receiving the dispatch email is sent. In case of any delay it may take up to 25 business days to deliver. Otherwise please contact us and we will provide you with the tracking information, if you have paid for the Royal Mail International Signed-for Delivery Service.
Courier Service: Varies depending upon the geographical distance and the carrier (contact us for further information).
Receiving Delivery: When you receive your item you must check the package, if damaged you must mark this on the form ('DAMAGED') when signing (signing as unchecked will not be sufficient). All damage to items must then be reported to us by telephone or eBay messages within 24 hours as soon as possible.
Damaged Item Or Order Not Delivered:
After an order has been dispatched we are in the hands of the postal system, who on occasions can damage or lose items in the transit and sometimes can be very slow. This is as frustrating for us as it is for you. Please remember our customer support team are here to help you, please get in touch before leaving feedback to resolve your issue.
Item Not Delivered: If your order hasn't arrived within 14 working days in the UK or 30 working days outside the UK please contact us and we will investigate the issue and take an appropriate action.
There is a possibility that items can get damaged in the transit. When you receive your item you must check the package for any sign of damage, if damaged you must mark this on the form ('DAMAGED') when signing (signing as unchecked will not be sufficient). All damage to items must then be reported to us by telephone or eBay messages within 24 hours as soon as possible and our friendly team of advisers will be able to help you.
We recommend that you contact us through the eBay messaging service and our dedicated customer support team will be more than happy to help you. We endeavor to reply everybody in a 24 Hours rotation and the response time also depends upon how busy we are, so the response time may be a lot quicker or may be slightly slower at times.