Warranty Period

The warranty period commences on the date of original purchase and expires at the end of the applicable period set out below.

       
• For personal, domestic or household use – 12 months;
       
• For professional, commercial and government use (including use in contracting, forestry, farm forestry, industrial applications, hire and rentals) – 3 months.
       
• As far as law permits, the Warranty Period will not be extended, renewed, or transferable with subsequent resale, repair or replacement of the item. Repaired parts will be warranted for the remainder of the original Warranty Period, or for the thirty (30 days) from the date of repair, whichever is longer.
     

Warranty Exclusions

The warranty does not apply to, or in any way cover:

       
• Cosmetic damage such as the exterior finish that do not affect the functionality of the products;
       
• Exposure to abnormally corrosive conditions;
       
• Normal wear and tear of anvils, blades, hooks, or other parts and dulling of cutting edges;
       
• Any failure arising from abnormal or improper use of the product;
       
• Any failure arising from use of the product in a manner contrary to law;
       
• Any failure arising from accident, natural disaster, abuse, sabotage, vandalism, misuse, lack of maintenance, contaminated fluids or neglect or failure to operate, store and/or maintain the product in accordance with instructions provided in the Instruction Manual supplied with the product.
       
• Any parts or services required for the normal and regular maintenance of the product e.g. lubricants, engine tune-ups etc.;
       
• Any damage to, or seizure of, the product due to engine tuning different from that set out in the Instruction Manual supplied with the product;
       
• Any failure arising from the use of incorrect fuel or fuel and oil mix for the engine or incorrect chain and bar oil for the oil pump, or incorrect lubricating oil in a four stroke engine;
       
• Any failure arising from any unauthorized assembly, repair or modification of the product by any person;
       
• This warranty does not cover service costs in replacing and maintaining consumable part which have ceased working through normal wear and tear.
     

We are happy to offer refund or exchange within 30 days after receive the item on which are in their original condition, unused with the tags still attached (ready to be put back on the shelf). The item need to be returned within 7 days after receiving the notification and confirmation from us.

When returning the item, please DO NOT write or stick anything on the item itself or its packaging. Please only write or place postage sticker on the outer postage packaging.

The item is securely packed to ensure that it is received back by us in original and re-saleable condition.

Buyer have to pay all postage cost for return or refunds.

Handling fee will apply: $8.99 for item weight between 0-25kg and $19.99 for 25kg and above. Some of our products can be offered with free delivery. Please be aware that if you return one of these products our actual delivery costs will be deducted from your refund. So if you decide to return your item then we'll refund the purchase price, less the delivery costs and handling fee.

If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required.

We reserve the right to refuse return, refund, or exchange of any items.

Monday to Saturday 9 AM to 5.30 PM

If you have any questions or problems with any products that you purchase from us, please contact us via messages and we will reply you in a short time (within 24 Hours). We have the commitment to solve every problem friendly and open mindedly as we believe that every customer is valuable for our business that we will treasure and deliver the best for.

Please allow us to resolve all issues before leaving NEGATIVE feedback. Feedback is very important to us as we are sure it is for you.