Return & Refund Policy

Thanks for shopping at Value Explorer eBay AU.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card or PayPal. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you don’t receive your item within 45 days (express) or 90 days (economy). Please contact us first, we will check the item status. If the item is confirmed as “lost in transit”, we will offer a refund directly.

Shipping 

Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.