Returns / Refund & Cancellation Policy

Cancellation Returns and Refunds Policy

 we strive to ensure that our valued customers enjoy an outstanding online shopping experience. However, our customers may need assistance and our Customer Services Team will do their best to support and assist you and will find a best course of action to resolve your issue in any way necessary. 

Returning an item to us

I have changed my mind and would like to return my purchase

To return an item(s) please notify Customer Services  by email via My eBay. Please state the order number and a reason why you may wish to return the product to us. Please allow up to 48 hours for a response.

The returned goods do not need to be in our packaging however they need to be in their original, sellable condition. Please include a note within the returned package with a reason for return (even if you have just changed your mind) as well as your name and address. Buyers have 30 days to return a product to us for a refund or an exchange. Return postage is at the buyers own cost and risk.

Our returns policy does not affect your statutory rights.

Faulty or Damaged Items

My item has arrived damaged or faulty

If your purchase arrives damaged or faulty, please contact us within 7 days of receiving the item. Our Customer Services  will be happy to support customers in resolving such issues. You may be asked to provide photographic images of the damage or product fault for Customer Services to investigate and resolve. By providing these, Customer Services can suggest the most appropriate resolutions. If asked to return a damaged or faulty item, We are responsible for the cost of postage. Customers have 30 days from purchase to return a faulty or damaged item to us for an exchange (stock permitting) or refund.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail. We will process the refund as soon as possible. If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

My item has developed a fault within 30 days of delivery.

Within 30 days of the receipt of goods (or for perishable goods within their use by date) you will be offered the choice of a repair, replacement or full refund. If your item develops a fault, please notify Customer Services via My eBay. Once again, Customer Services may ask for photographic images of the damage or fault so that they are able to resolve the issue appropriately.

We will offer either a refund including postage costs, or a replacement product (stock permitting). The refund or replacement will be actioned once the original product has been examined, either by photographic images sent or returned to our technical team for assessment and verification.

If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.

 Cancelling an order

I would like to cancel an order

Once an order has been placed and paid for, We are unable to cancel this. If a product is unwanted, the buyer has 30 days to return this to us  with the responsibility of postage costs.

 

Please note that pictures in the listing are not true pictures and original items may vary. We also record IMEIS and Serial numbers where applicable for security and for our record purpose in case of return and items being or reported lost.

Shipping / Delievery

All orders are dispatched with Royal Mail or DPD local.
Dispatch time - Same day if ordered before 2pm (working days only)
Please be aware while we guarantee that we will dispatch your order however we cannot be held responsible for any delays with the courier.

Changing a delivery address

I would like to change the delivery address

Delivery addresses can only be changed before an item is ordered and paid for. Just Believe AIBC are unable to change the delivery address of an order once it has been placed due to Payment Protection.

Important information:
We are only able to dispatch your order to the address registered on your PayPal account at the time of payment. Please ensure any address changes are updated prior to ordering.

If you live in any of the following regions, your delivery may have a higher cost: Scottish Highlands, Orkney, Shetland and Western Scottish Islands and Northern Ireland.

Please be aware that in certain circumstances our couriers are unable to deliver to some postcode areas. In this instance we will cancel and refund your order.   

All delivery times are subject to change, especially during peak periods.

Payment

All goods are to be paid through PayPal. This payment method is safe, secure and processes both credit and debit cards

 via the PayPal service.

Feedback

As a matter of fact, customer satisfaction is my foremost priority and I really appreciate your business with us. I am pretty sure, you will be satisfied with your purchase with us and will not forget to leave a positive feedback and five star in all criteria as your positive feedback will go a long way in building our confidence and keeping us energetic.

Kindly, it is my humble request, if there is a problem of any kind please feel free to contact me as I will try my best to respond you as soon as possible. I strongly believe that communication is the best course of action to sort out any conflict or rift between two parties. Thankyou in advance for your anticipation, I wish you all the best stay blessed and safe.

Kind Regards

Contact us

Welcome and big thanks for viewing my listings, I really appreciate your time and co operation.I wish you all the best, stay blessed and safe. Should you require any information regarding my item and listings please feel free to contact me and I will try my best to respond you as soon as possible.

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