Hello, we're Lovehoney!

Since launching in 2002 we have offered a great range of sex toys, lingerie, lubes and essentials to millions of customers globally. We specialize in intimate happiness with a selection that is sure to have something for everyone. Including renowned brands such as Womanizer, We-Vibe, Arcwave, ROMP and more!

DISPATCH AND DELIVERY
All UK orders are sent in discreet plain packaging via Royal Mail*.

Please see below UK delivery services:
- Royal Mail 48 Tracked (2-3 working days) – FREE
- Royal Mail 24 Tracked (1-2 working days) – £5.99

*During Postal Strikes, orders can be shipped via alternative couriers e.g Evri.
Please allow up to 5-10 working days for delivery in this case. We apologise for any delay.

LOVEHONEY RETURNS POLICY AND PRODUCT GUARANTEE
You have 60 days from the date of purchase to return items to us. Postage is Free.

We aim to deal with all returns within 14 days of receiving the returned item(s).
Products must be unopened, unused or unworn and have packaging or tags intact.

All purchases are covered by our 1-year product guarantee. If anything goes wrong with your product, we'll replace it for free, up to a year after purchase.

Please note that we cannot offer exchanges.

All orders are processed through eBay's Fulfillment Warehouse, we are sadly unable to make any changes or cancellations to your orders after they have been processed. If you no longer require the product, you can request a return through the order in your account, after the item has been delivered.

WILL MY ORDER ARRIVE IN PLAIN PACKAGING?
Yes! Your privacy is of the utmost importance to us and with our discreet packaging you can shop in confidence. With totally plain packaging. Discreet Packaging In Boring Brown Boxes

WHAT IS YOUR RETURNS POLICY?
Please see Delivery & Returns section above

WHY WON'T MY TOY WORK?
Standard Battery Operated:
Follow these simple steps to ensure your toy is working correctly
- Try new batteries
- Check the batteries are inserted correctly
- Check the battery compartment does not have a paper disc that needs removing prior to use
- Check the batteries are not sealed with plastic (if batteries are supplied)
- Please refrain from using replaceable, rechargeable batteries in our products as they may not fit

Rechargeable Battery Operated:
- Make sure battery is charged for the recommended time (some toys require 24hour charging)