All New OEM-Equivalent Thermal
Printheads are backed by a 1-Year Limited Manufacturers Warranty.
Handling and installation must be performed with extreme care of the delicate
components/product precisely following proper installation and maintenance
instructions provided in the package with the product. If installation and
maintenance instructions are not included contact us immediately so we can
promptly provide the information for proper installation and maintenance of the
product. This warranty is valid under normal use and maintenance only. If these
instructions are not followed resulting in damage to the product the warranty
is void and a replacement will not be issued. Printhead wear is part of normal
operation. This warranty does not cover failure due to normal abrasive wear of
the surface coating over the printing elements and conductors. Any printhead
that fails due to defect within this active warranty period will be
replaced under the New Returns Terms & Conditions. Failure of a
thermal printhead is defined as the inability, after all reasonable printer settings
adjustments, and after all reasonable attempts through technical support,
to obtain legible print quality from a properly specified printer while
using approved (and non-defective) thermal and/or thermal transfer media.
Defective printheads will be replaced with a non-defective
printhead. No refunds or returns will be issued under any circumstance with
the exception of above mentioned Warranty policy.
NEW RETURNS TERMS & CONDITIONS:
WE DO NOT ACCEPT NEW OPEN BOX PRODUCT BACK FOR RESTOCK AS WE
FOLLOW MANUFACTURER GUIDELINES WHICH WILL BE ADHERED TO BY OUR CUSTOMERS AS
WELL.
HOWEVER, WE DO ACCEPT NEW RETURNS THAT ARE
NOT FUNCTIONING PROPERLY DUE TO A MANUFACTURER DEFECT OF
PRODUCT. IF YOU HAVE A PRODUCT THAT YOU FEEL IS DEFECTIVE. A POST SALES/TECH
SUPPORT CALL WILL NEED TO BE SCHEDULED AND AN RMA# APPROVED BEFORE SENDING BACK
YOUR PRODUCT.
If an RMA# is approved for product being returned the following
guidelines and policy need to be followed strictly.
Please take care in shipping product back to SINCA. Returned
cartons that do not meet the following conditions will be returned to you with
a $50 processing fee and return freight charged to your account:
· Product
must be unused.
· Product
must be complete and in manufacturer's original packaging, with no visible
damage (e.g. rips, tears, compression, holes or dents).
· Product
box must not be Re-Taped.
· All seals
and packaging tape of manufacturers' packaging must be unbroken.
· There
must be no markings or writing on manufacturer's packaging.
· There
must be no stickers, other than the shipping label, on manufacturer's
packaging.
· If a
carton is shrink-wrapped, a shipping label must be on the shrink-wrap and the
top of the carton.
· All
product, including the manufacturer carton(s), must be packed into an
additional shipping carton (Overbox your Product) to help prevent damage
while in transit.
· The RMA
number must appear on the shipping label only, not on or inside the carton. Any
carton received without an RMA number on the shipping label will be returned to
the customer.
· To ensure
proper identification of your RMA #, please place the RMA # in the following
format on your shipping label: RMA #XX-XXXXX. Missing or transposed digits
render an RMA # invalid.
· The RMA
must reach our warehouse within 14 calendar days of the RMA date, or the carton
will be returned to the customer.
· Merchandise
must be secured with proper packaging to prevent any damage in transit
Please contact us to obtain a Return Authorization # to ship
the item back to us.
General Warranty Provisions