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Our Policies:

Please read through our policies regarding feedback, Sales cancellations, Returns, International sales and other sales & customer service issues. Please understand we assume you have thoroughly read our polices and have agreed and opted in before you purchased from us. If you have any questions, please ask before you purchase.

Feedback!!!

We pride ourselves in customer satisfaction. If there is any reason you are not happy with our service or item before you leave a negative or neutral feedback or less than 5 stars on eBay please message us and let us know because we want every customer happy and would love a chance to correct any problems you had. We have auto-feedback set-up and is left once your feedback is left.

Return Policy!!!

We guarantee all of our eBay items against DOA or defects for 30 days after delivered unless shipping was the cause or if item was stated "AS IS"

It is "IMPORTANT" that the customer messages us to let us know there is a problem before they start a return request on eBay. This will save the customer and ourselves a lot of time. With help from the customer we can determine rather the item is defective or if purchased by mistake or other reason.

In your original message please give us the Make (Sony, LG, Samsung etc.) and model number of the product you are trying to operate with the remote and any other details of what problems you are having.

We will give the customer an RMA number to post on the return request to speed up the return process after the problem is determined. If you purchase from us, you have agreed with this policy and have opted into it.

eBay returned item condition policy (link)

www.ebay.com/help/policies/member-behavior-policies/condition-returned-items-policy?id=4763

Payment due by the 4th day after the auction!!!

We prefer all buyers to instantly pay as they purchase, but eBay allows 4 days. If you can't pay in the allowed 4-day timeline, PLEASE contact us so we can work something out.  We do report all unpaid items to ebay.

ATTENTION INTERNATIONAL BUYERS!!!

International buyers be aware it may take anywhere from 14 to 45 days before you receive your item. In some rare circumstances even longer, this is due to customs hold ups. We cannot be responsible for custom holds, duties or taxes imposed by your country. All international shipments are covered by the carrier’s insurance and a claim can be entered after 45 days or if your item is received damaged. ONLY insurance will cover the lost or damaged of your item. When you purchase from us you have opted into this policy!

Tracking showed on your shipment is not always correct, some country's provide tracking others don't. Please let us know if your package is running later than 45 days.

Thank you for looking and have a great day.