Your order will be shipped upon receipt of payment within 48 hours.





With the Tracked Letter, you can follow the routing and distribution of your items.


In mainland France, your shipments will be delivered within 48 hours (indicative timeframe).


Items are shipped discreetly in a bubble envelope.

Payment

For your convenience, we offer several payment methods:









1 / Paypal: Pay with PayPal, it's secure, simple and free.


No need to enter the 16 digits of your bank card each time you make an online purchase. Simply use your PayPal credentials: email and password. Your transactions are instant.


Paying for your online purchases with PayPal doesn't cost you more than with your bank card, and it's free for your purchases in euros in the European Economic Area.




2 / Payment by check:


Please make your check payable to ENTREPRISE BERTIN FABIENNE.


Your check should be sent to the following address:


BERTIN FABIENNE COMPANY
27 rue de Beauce
91410 SAINT ESCOBILLE


Please note that your order will be sent to you upon receipt of the check.




3 / Payment by bank transfer:


A simple, secure and fast remote payment method.


A one-off transfer is an electronic payment method and therefore presents no risk of loss, theft or forgery.


Please send us a request by email to obtain our RIB.


Your order will be sent to you upon receipt of the bank transfer.

Return

In accordance with the legislation in force, you have 14 days from the date of receipt of the package / letter to request an exchange or a refund.


We exchange or refund a product in the following cases:


- Return of the article with the labels.


- New and unused product.


The exchangeable or refundable product must be returned within 20 days of receipt of the product, to the following address:


BERTIN FABIENNE COMPANY
27 rue de Beauce
91410 SAINT ESCOBILLE - France


We specify that the return costs are the responsibility of the buyer, unless we are mistaken.


The exchange of the goods is made according to the availability of stocks.


In the event that the exchange is impossible (out of stock), we will refund by check or Paypal.


In the case of a refund request from the buyer, we make a bank check or a transfer via Paypal.

Size guide

BRA SIZE GUIDE FOR FRANCE


First, I measure my chest circumference 1
by placing the tape measure under the arms, horizontally
around the bust, to the tip of the breasts.
Then I place the tape measure just under my breasts to get my underside 2


Small reminder: it is the difference between these 2 measurements that determines my cap.
my chest measurement - my underside = my cap


• 13 cm: cup A
• 15 cm: cup B
• 17 cm: cup C
• 19 cm: D cup
• 21 cm: cup E
• 23 cm: F cup
• 25 cm: cup G


For example, my chest measurement is 92 cm and my underside measures 75 cm, (92cm - 75cm = 17cm) so I am doing 90 C.





INTERNATIONAL CORRESPONDENCE





SIZE GUIDE FOR PANTIES, SHORTYS, BRIEFS AND THONGS


Choosing the right size for your briefs
To determine your panty size, take the following 2 measurements:
Waist circumference: place your tape measure around your waist (thinnest part)
The hip measurement: measure at the widest point of your pelvis, on your hips.
The tape measure must remain horizontal, without tightening too much.
The table below will give you the information on your panty size (French sizes):





If you have any doubts, we advise you for "stockings" (briefs, panties, thong ...) to choose a size above your ready-to-wear size.
The important thing is above all to feel good. What could be more unpleasant than wearing panties that are too tight or that can be seen with the naked eye under somewhat tight clothing!


INTERNATIONAL CORRESPONDENCE