About Us
We are on-line exporter featuring China auto diagnostic tools for Do-It-Yourself and professional automotive mechanics, for online shop owners wholesale dropship at very low price. We are China auto diagnostic tools for online shop owners wholesale dropship at very low price. Are you an online shop owner? And you are hunting for a super quality auto diagnostics wholesaler? Then you come to the right shop. Besides we can be your source for ECU chip tunning, auto diagnostic software, and more tools.
We are trying to level up our tools and improve our customer service to satisfy customers first needs in the terms of good quality, competitive prices, fast delivery and prompt response to our customer questions
Payment
1.We prefer to accept paypal as our payment method. It is quick and safe.
2.eCheck payment will be held until cleared,It may take about 3-10 days to clear.After clear we will ship the item.
3. Please make the payment within 3 days of auction closing, otherwise a UPI (Unpaid Item) will be put on your account.
4.Total Amount Fees includes the final auction price plus S&H(Shipping and Handling).
Shipping
1.Orders will be shipped out within 3 business days after the payment is received(except weekends and holidays).
2. Item will be shipped by USPS,UPS or Fedex,it tooks about 2-9 days,exact delivery time varies by shipping methods and your location.
If you do not receive your order in the estimated time,please contact us freely, We'll try our best to solve the delivery problem.
3.The item will be shipped to your Confirmed Shipping Address in Paypal. If you would like to post to other address , please timely leave us a note when making payment through Paypal. We will NOT be responsible for any delivery failure due to unclear, unconfirmed or incomplete addresses given.
4. Please note we are not responsible for buyers' Local Customs Taxes.
Terms
Warranty: Before shipping out, all goods have been double verified. Our test engineer will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard. After finish quality check,our QC stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.
If you have any using problem of the products which buy from us, Please contact us on eBay message firstly instead of giving us Negative or Neutral feedback, and we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.
Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.
Returns
We accept you to return the item within 30 days for a replacement or money back when item has the problem bellow:
First, the product have quality problem. It can not work once you receive it or it encounter crash in delivery causing you can not use it. This situation we will return full refund.
Second, you order a wrong item and negotiate with our customer service to exchange for a right product, this exchange policy is also for you. But you need pay the shipping cost to us as well as return to you.
Third, if we miss-shipped the items, we will be responsible for an item exchange and any shipping fees. If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to sent it back through ordinary airmail.
Contact Us
Our aim is to provide Top Level Customer Service, We do our best for your concerns and make sure you are fully satisfied!
If you have any question, please feel free to contact us via ebay message and we will reply you ASAP.
Business time: GMT+8 (8:30-18:00) from Monday to Saturday.