Terms & Conditions
Payment
When the buyer wins an auction or a Buy It Now purchase the buyer must complete
payment. Non-paying bidders will be taken very seriously and we reserve the
right to report any non-payment or fraudulent activity to collection services
and credit reporting agencies.
We prefer payment to be made via PayPal, however we also accept Credit &
Debit Card payments via our secure telephone sales number: 0114 2755 916.
To ensure security all
transactions will be subjected to stringent fraud checks and delivery will only
be made to the registered cardholders address.
If delivery is required to an alternative address then a decision will
be made at our discretion. We also accept other forms of payment such as; Bank
Transfers, Postal Orders and Cheques to our Business address. Please be aware
that cheques are subject to a clearance period of 5 working days before the
goods you purchased will be dispatched.
UK Mainland & International Postage
Terms
Our new parts come with a 1-year warranty. For used parts we offer a 90-day
warranty. N.B. People may have different opinions when judging the condition of
used parts. Therefore always view the listing pictures carefully as this is a
clear representation of the part you will receive. If you have any queries or
concerns, please contact us prior to buying/bidding.
Customer service and feedback are very important to us and we pride ourselves on satisfying our customer’s needs. In the rare event that you have a problem with your item please contact us directly and we will be more than happy to help you out.
Returns
If you receive a genuinely faulty part we will replace the part or give you a
full refund, please note that we must be informed of any faulty goods upon
receipt of the item and therefore must be made aware if you intend on returning
a part to us.
It is the customer’s responsibility to pay for and ship the item back to us. If the item is found to be faulty or incorrect, we will also refund the postage costs.
We are a UK based seller - all new and used parts available are for right hand drive vehicles. If you are purchasing this part for a left hand drive vehicle and are unsure if it will fit please ask before purchasing. If you do not ask and the part does not fit we will not accept responsibility for the error. 1. We accept Payoneer,Apple pay ,Google pay ,Paypal ,Credit card ,Debit card .Etc.
2. Please pay your item in 5 days after your won.
3. we accept combined shipping.
1. We will ship the products within 1 business day
after clearance of payment excluding weekends and holidays.
2. Items will be shipped out from our UK storehouse, UK local warranty will
be provided, in order to protect your purchase
3. We use DHL/Yodel/Royal Mail with tracking number, it takes normally 2-5
Workdays to arrive.
4. We just can send this item to your Paypal registered address, if you want
to change the shipping address after payment, we will refund you firstly,
and you can add the new address in your paypal and pay for it again.
5. Usually there will be a delay on the delivery update system; you may
consider tracking your items in a few days time.
6. All the tracking number will be sent to your paypal email after the
parcel sent, if you did not receive it after the time limit, just feel free
to contact us.
7. No Local Pickup supported.
1. UK local warranty, we provide 1 year factory
warranty, if this unit fault, you can send back this item to our UK address
for warranty
2. The valid period of replacement/money back is 30 days from the date of
receiving the item, if our items have any problem, please feel free to
contact us and please note keep it in original condition.
3. Our technician will check the item carefully before sending, also if you
received a defective product, please keep it in original condition and email
us immediately, we will exchange a new one for you asap.
4. It is buyer's responsibility to pay for return postage and ship the item
back to us. we will send it back at our cost if this item is defective as
report.
For the repair of returned item, factory technician needs time to process
it, so please be patient.
5. Warranty will be voided as of:
(1) Damage caused by: Undue wear & tear, dirt, misused, improper
installation or operation, neglect, accident.
(2) Any damages caused by improper packaging when buyers return the item to
us.
(3) If the item was disassembled or repaired by unauthorized person.
1. Welcome to shop in Gearmonster Official Store,
We have 8 years' experience on Car parts and Motorcycle parts business, with
headquarters in Hong Kong and branch offices in Shenzhen (China), Southall
(UK), Frankfurt am Main (Germany), Sydney (Australia), Roma (Italy), Paris
(France) and Walnut (USA). We own very professional technician and customer
service team, till now we have many resellers and drop shippers all over the
world.
2. We offer an extensive range of products selected by our professionals
superiority in details and quality is a high priority. We also have a
high-standard team, qualified by authorized organizations to ensure products
are of the highest quality.
3. We are increasingly expanding international markets based on high quality
products, excellent service, reasonable prices and timely delivery. Please
contact us at any time for more information. We work hard to make sure EVERY
CUSTOMER 100% and ensure products are of the highest quality.
1. If you have any questions, please feel free to
send email to us, Our customer service team will give you a satisfied
response, we are committed to your 100% customer satisfaction.
2. We work from 9:00am-6:00pm (Monday-Saturday) HK Time except festival.
3. All the emails will be replied in 24 hours except Sunday and Festival.