IMPORTANT
Please do NOT believe eBay's suggested shipping rates
as they are NOT correct for Canada!
They are almost always too high
Ask me how much shipping is to your location
Send me your Province / State, Postal Code / Zip Code, Country
Shop with Puddleduck Cottage and
Buy with Confidence!
Points of Interest:
Due to severe arthritis and other maladies, I am downsizing my
home to get ready to move into a senior’s residence. I sadly must part with my
treasures, collectibles and crafts. I apologize for the poor quality of some
photos as I shake a lot now and keeping a camera steady is difficult. Also, I
use my printer’s scanner and at times it does not let the true quality of the
item show through. There are also props that are used to take the best angle of
an item - these props are not included in the sale.
I strive to be accurate in all my listings, but sometimes mistakes
do happen. If you have a question about something you see please feel free to
contact me for clarification.
Shipping and Handling Fees:
• Once paid, items
are shipped from Canada in 5 business days, but if it is a Fri/Sat/Sun/Holiday,
it will be shipped out within 1 or 2 business days after.
Combine Shipping Discounts:
• There are many
items for sale in my eBay Store: Puddleduck Cottage. I will combine ship and
give discounts for multiple purchases which will save you a lot of money in
shipping costs (unless you win a best offer --- then the bargain is already
there).
Instructions on how to buy and get an invoice before
paying:
• The new eBay
Managing Payment program sometimes will tell you I do not ship to your location
… that is an error … I ship everywhere. So, to make your purchase easy to do,
just put a best offer in and then I will get notice to send you an invoice.
• If you want to purchase
multiple items do the same for all you want to buy and when you are done
shopping, you will get an invoice showing all the items on one invoice.
• Do the same for
all the items you are interested in purchasing and follow the same instructions
as above. Same for third, fourth, etc. items.
• Sounds all
complicated but trust me it is relatively very easy to do.
Payment Methods and Unpaid Item Policy:
• The new eBay
Managing Payment program lets you choose how you wish to pay for your item,
once you get the invoice. They handle all the financials from you to me.
• Payment is
expected within 2-days of you committing to purchasing an item(s).
• If you cannot pay
within that time frame, you must contact me prior to purchasing so I can make
notations on the account.
• Sales Tax will be
added to your invoice, depending on your country, state/province, etc. I cannot
control this … it is automatic by eBay.
• If payment is not
received within the stated time period --- unless arrangements have been made
prior to sale --- the item will automatically be reported and filed with eBay
as “unpaid case”. Please don’t let this happen as it causes a lot of wasted
time and energy for both of us and you will get a negative strike remark on
your performance with eBay (which is considered a serious infraction). This is eBay’s
standard unpaid item policy – no exceptions!
• International
Buyers: import duties, customs excise tax, other taxes and charges are not
included in the item price or shipping cost. These charges are the buyer's
responsibility. Please check with your country's customs office to determine
what these additional costs will be prior to purchasing.
Return Policy:
• All sales are
final. Returns will be accepted only if you received a wrong item - no other
reason will be accepted.
• No refund or
exchange for any of the following reasons: “you don’t like it”, “item does not
meet your expectation”, "size does not fit", etc. Please read item
description carefully before making your purchase to avoid any future disputes.
• All claims must
be made within 14 days.
• Shipping and
handling fees are not refundable. Return postage is not reimbursed.
As with almost everything, communication is the key to a
successful transaction for all parties. If there is a problem, please let me
know what I can do to make the situation right, but remember, sometimes the
customer is not always right!
Feedback:
• Once you have
received your item, I kindly ask if you would please leave my store Puddleduck
Cottage the 5-star positive feedback. Of course, once I get your feedback I
will also leave you positive feedback too.
• If there is a
problem with your item that would prevent you from leaving positive feedback,
please contact me before you enter a neutral/negative remark to see if there is
a remedy to your situation.
Thank You:
• Thank you for
your interest in my store Puddleduck Cottage. Please come again soon as we hope
to do business with you again and don’t keep us a secret, share us with your
family and friends.
Regards,
Puddleduck Cottage, Toronto, Ontario, Canada