Click Fetch is an Australian owned and Operated company, located in North Melbourne and Bacchus Marsh. We process sales Sunday through to Friday to ensure weekend orders are shipped first thing Monday mornings. All domestic orders are shipped via Australia Post and international orders via SkippyPost.
Free Shipping does not include tracking for items under $50 and is for domestic customers only, if tracking is important to you please select the Registered Post option.
Registered Post includes tracking and is for domestic customers only.
Express Post 'Next Business Day' guarantee only applies to Australian Metro and immediate surrounding customers. All other customers that select Express Post will get priority shipping, however next business day delivery cannot be guaranteed as outlined by Australia Post. Please be aware of your location and contact Australia Post or visit their website for further clarification.
Please note: our handling time may take up to 3 business days - 1 day processing, 1 day packing and the following is when shipments are picked up for delivery. We always attempt to expedite the process for Express orders, however please contact us if this will be an issue and to ensure we are not experiencing a large influx of orders.
International Shipping: Air Mail - International Delivery may be via Skippy Post or Australia Post. Generally 2 weeks to most countries. Please take into account your local post delivery times.
Items damaged in transit should be brought to the attention of Australia Post - refer to their Compensation page: http://auspost.com.au/parcels-mail/compensation.html
Please also contact us with photos of:
In case of damages we advise buyers to retain the original postage packaging - if an item arrives damaged and a return is necessary, the buyer may place the item back in the packaging, cross out their own address and write RTS (Return To Sender) on the package.
Once received we will assess the damage and provide a replacement. It is our policy to provide customers with the items they purchased, if a refund is requested please see the "100% Satisfaction Guarantee" section for terms.
Misused items deemed damaged by the buyer or pet will be ineligible for a refund or exchange.
We're a grateful bunch here at AussiePup & Click Fetch, and we appreciate you and all of our customers for your consideration and purchase of our products. If you are not entirely satisfied with your purchase, we're here to help.
We want you to feel 100% safe in the knowledge that if you receive an item and decide for any reason it's not suitable, the right fit, what you thought it would be, or if you've simply changed your mind - you're sorted, we can easily organise an exchange - or - you can have your money back! Try to let us know within 7 days of receiving the items, unless of course the description has stated you can try it out for longer.
Just let us know your preference and we'll sort it out!
Subject to a few small but (what we hope you feel are) reasonable terms:
If you have received an item from us that has a fault - be sure to get in touch with us ASAP. Include as many photos of the fault if applicable and/or details of the issue.
We may ask that you complete a couple troubleshooting steps if the issue is of an undetectable nature
Items that are deemed faulty are eligible for either a Replacement or Partial Refund in accordance with Australian Consumer law.
A "Faulty Item" and a "Change of Mind" claim are considered two separate concerns that are not dealt with under the same claim - this is to avoid potential sabotage in order to receive full refunds after a change of mind has occurred.
Please note: Our policy is to issue a Replacement or offer a Partial Refund. Under no circumstances do we offer full refunds on faulty item claims.
As such a Change of Mind request is subject to the terms outlined above.