SHIPPING METHOD:

Plants will be shipped bareroot with roots. Plant will be carefully packaged and ship bareroot. Please plant them as soon as you receive them and let us know how your plants are doing. 

PLANTING INSTRUCTIONS:

Use a cactus and succulent mix to plant your agave upon arrival. Add Vitamin B-1 rooting hormone during the first month of watering to help promote active root growth during initial transplant. Keep plants on the drier side and soil steadily moist.  

SPECIAL ORDER / WHOLESALE: 

Message us for additional quantity needed for bulk  / wholesale pricing / special delivery instructions.

SHIPPING SCHEDULE:

Domestic: Shipping Monday - Wednesday via USPS / UPS / Post of Choice (Special Request)

International: 7 days Phyto Application Processing time. Ship Immediately upon phyto completion. 

METHOD OF SHIPPING:

Domestic:

Plants will be shipped bareroot with roots.

International:

Port of Departure: LAX

Mean of Conveyance: Air Mail

Shipping Method: Bareroot Plant

International Processing time: Allow 1 week for generation of Phyto Cert

RETURN POLICY:

🗸 Notify us of any defects or damages within 24 hours upon receiving of item. 

🗸 Buyer is responsible for all shipping and handling fees during an item's exchange, including the return shipping that is needed to ship the new item back to buyer

🗸 Unreasonably returned packages will be charged a variable shipping and handling fee.

🗸 All defective items must be returned / received within 7 days from the original package receiving date as postmarked by USPS

🗸 Include your name, contact, and order # inside the package for return processing.

🗸 Allow 5 business days starting from the receipt of your returned package for us to process your return.

🗸 Return thru ETSY payment processing only. No outside refund method allowed.

SUPPORT:

Premium service support is available at all time for all purchases from our store with no expiration. Just drop us a message for any questions you have.

PHYTO CERTICATE FOR EXPORTATION:

Notes Regarding Application for the Phytosanitary Certificate

We are able to prepare the phytosanitary certificate thru the USDA for most countries except for EU and Australia. Some countries have strict plant importation requirements. Buyers from Taiwan need to provide us copy of their plant importation permit before the phyto cert can be issued.

The cost of the phytosanitary certificate is $70 per each order. The shipping cost listed for this item includes the cost phyto certificate and international EMS shipping.

It takes approximately one week to complete the phyto certificate of your order. Upon completion of phyto cert, your shipment will go out the same day or next day and you will receive tracking information after your order has been shipped.

For addition questions related to the phyto cert application process, feel free to contact us via messenger.

植物検疫証明書に関して

USDA(アメリカ農業省)の協力により、USDAが発行する植物検疫証明書を供給することができるようになりました。植物検疫証明書の申請費用は、１オーダー毎、US$85ドルとなっております。

このアイテムに記載されている送料には、植物検疫証明書の費用と EMS 国際配送費用が含まれています。植物検疫証明書の追加料金を支払う必要はありません。

オーダー後、書類の申請をおこない、現地のUSDAに検査の予約をいれ、その後、苗の検査となりますので、検疫証明書発行までには、およそ、１週間程かかります。

ご注文の植物検疫証明書が処理された後、すぐに植物をお送りします。植物は、注文が発送処理されてから 7 ～ 10 日で到着します。

申請植物檢疫書相關資訊

大多數國家可申請檢疫證書，歐盟，澳洲除外。有些國家隊植物檢疫證書有嚴格的規定，台灣買家需提供植物入口證許可方能出檢疫證。本店將不對任何買方因文件上出現的海關問題負責。

植物檢疫證書為85美元(每訂單計算)，國際運費內已含檢疫證書費用，無需額外付款。植物檢疫證書申請為期一週，植物於檢疫證書審批後於當天或次日使用EMS寄出。一般正常情況下貨品於7至10天到達。

如有檢疫證書申請步驟的問題，可以直接與我們聯絡。