Contact Info

We are open Monday through Friday 8 am to 4 pm central time. We are not open during weekends but we will try our best to respond to all your requests within 24 hours. Please contact us via eBay for any questions.

Return Info

If there is an issue with the unit shipped please let us know within 30 days. We will take it back and pay for the return shipping.

If the mistake is on the buyer's end, the buyer will pay for return shipping.

If a customer cancels a purchase even prior to us shipping the product, they are responsible to pay the Paypal or credit card fee which is 3%. The is a new policy that Paypal is implementing.

Shipping Info

We will ship your item/items within 1 business day after payment has been received.

Items bought over the weekend will be processed and shipped on Monday unless it is a major holiday then it will be shipped the following business day. We don't work or ship items on Saturdays and Sundays.


Free shipping is excluded from these states: NJ, NY, WA, ID, CO, UT, DC, OR, MT, NV, AZ, WY AND CA BUYERS 
If you reside in one of these states please call us for a shipping quote.



WE DO NOT SHIP TO ALASKA, PUERTO RICO OR HAWAII, SORRY!

We apologize if this causes any inconvenience to your purchasing experience.

GROUND SHIPMENTS: Will be delivered to the address you provided.

FREIGHT SHIPMENTS: Will be shipped to your residence. If the item is heavy and you need a lift gate we will contact you to add an additional $89.

You must provide the best phone number to reach you as it is needed by the freight company to schedule delivery or pick up. The freight carrier is not responsible for moving or delivering the item inside the house or taking it upstairs, they will do a curbside delivery unless discussed by you and them directly for other arrangements.

INSPECTION REQUIRED: Please inspect the packaging and the unit upon receiving your item. If there is any issue or existing damages please report it to the driver. If the unit is damaged you MUST reject the unit immediately for a replacement or full refund. If the unit is damaged and you accept it and signed on it as a clear delivery then we will not be able to take responsibility for any damages. It is then your responsibility to file a claim with the freight company. If you need assistance please contact us

CANADIAN CHARGES

GROUND SHIPMENTS: The total shipping charges include everything, even taxes. You do not need to pay anything extra.

FREIGHT SHIPMENTS: The total charges include shipping, brokerage fee and insurance. You WILL NEED to pay taxes upon receiving the unit. For residential and lift gate policies please check above.

Payment Info

We accept PayPal and all major credit cards but American Express. Please include your shipping address in case it is different from billing address.

If a customer cancels a purchase even prior to us shipping the product, they are responsible to pay the Paypal or credit card fee which is 3%. The is a new policy that Paypal is implementing.

The customer must provide full payment within 10 days of purchasing. You are 100% protected and you will receive the unit you are expecting. If any issue arises we are here to make sure you are 100% satisfied. Please contact us.