Liability Disclaimer:

Tri-State Filter / HVAConnect accepts NO liability for ANY damage, loss, fire, explosion, injury, or other harm caused directly or indirectly from purchasing or installing parts purchased from us. This includes damage to equipment, property or incidental or consequential damages or death from purchasing / installing any parts from our website or from any information obtained from us expressed or otherwise. As a courtesy, and in the spirit of customer service, we may offer information to assist our customers, however, this is for general information only. Any information provided is not to be taken as instructional guidance. We recommend that all parts be installed by a qualified HVAC technician knowledgeable of electricity, interpretation of wiring diagrams, local codes, and proper installation techniques.

Returns:

USED ITEMS CANNOT BE RETURNED. WE SELL ONLY NEW PRODUCTS SO RETURNING USED PRODUCT IS OF NO VALUE TO US AND WILL BE DISCARDED WITHOUT REFUND.

Please read our listings carefully and feel free to contact us if you have any questions about a part. In most cases, we can accurately determine the part needed if provided with equipment model and serial number found on the equipment.

DO NOT USE OUR PARTS TO TROUBLESHOOT YOUR ISSUE. REMEMBER, ONCE INSTALLED THE ITEM WILL NOT BE REFUNDED. OUR RETURN INSPECTION WILL, WITHOUT FAIL, IDENTIFY IF A PRODUCT HAS BEEN USED.

ALL PARTS RETURNED AS “DEFECTIVE” WILL BE TESTED IN OUR QUALITY CONTROL LAB. IF DETERMINED NOT TO BE DEFECTIVE AS CLAIMED THERE WILL BE NO REFUND.

We have maintained Top Rated Status over many years by providing outstanding customer service. To provide quality NEW parts at reasonable prices we must control costs by providing accurate information to get the right parts in the hands of our customers while reducing unnecessary returns.