Payments are made through PayPal, this can be using your PayPal balance, credit or debit card.

Products are packed carefully and professionally to eliminate the chances of damage. After your payment is verified and confirmed your orders will be sent out within 1 to 2 business days. Please note, orders are not usually processed for shipment on Sundays and bank holidays.

If you are looking to buy in bulk please get in touch with our support team on eBay to negotiate the prices and delivery at a discount.

Deliveries to European countries can take up-to 4 to 8 working days and to the rest of the World within 6 to 12 working days.

In the event of an address complication the product will be returned to us and it will be refunded automatically as soon as it arrives.

If you still wish to purchase the item please order it again with the correct address and any extra details regarding your address to ensure that it arrives at your location.

Extra fee may be charged for extended areas so please contact us regarding prices and delivery.

Faulty Item: If your item is faulty please contact us within 14 days of receipt so that we can arrange for a replacement or full refund.

For all other reasons:

If you want to return your item for any other reason eg (change of mind, does not fit) please contact us within 14 days of receipt. We require all items be returned in brand new condition, with ALL the original packaging and tags in place.

The return postage cost will be at your expense.

We will offer a refund for the item, however any postage paid on the original order will not be refunded.

We welcome your contact to us, but a lot of minor issues can be solved with the below information, please check the questions below. The majority of enquiries can be answered here. If you cannot find an answer to your enquiry please feel free to contact our customer service department.

My order hasn't arrived! What should I do?

If we have shipped your item with a courier, check the tracking number via the dispatch email from eBay, or check your junk mail as it may have gone there. If the expected delivery date has passed please contact us first before informing eBay as we can normally solve the issue very quickly.

How do you deliver?

We dispatch using Royal Mail postage for smaller items, and for larger items using a national/international courier. Deliveries via courier are between 8am and 6pm, and will always require a signature. If you think you may not be in, then let us know in advance and we will try and work with you (a neighbour, work address etc.). A signature is always required for larger valuable items.

Please note that we instruct our couriers to deliver to the purchaser or a close neighbour and they must obtain a signature at time of delivery. They all use location tracking services in addition to this measure. We always ask them NEVER to leave it in a safe place and we would request you to give information at time of purchase as to suitable alternatives.

I've contacted my local sorting office and they don't have the item. What can be done?

Unfortunately we have to allow Royal Mail 15 working days to deliver (28 for EU, 40 for the rest of the world) before an item can be declared missing. If after this time your item has not arrived please contact us and we will raise a Lost Parcel Claim Form for you. We are happy to replace the item (stock pending) or offer a full refund.

In the meantime if you wish to make a second purchase we can dispatch the same item again, if the lost item turns up we will refund you when this is returned or if it is declared lost we will issue a refund as soon as this is possible and the courier/royal mail claim procedure is begun.

My item shipped via courier. How can I track it?

You should have received a dispatch e-mail that contains a tracking number. If you haven't please check your junk e-mail folder or contact us and we can provide this to you. If contacting us we ideally need your full name as per order and delivery postcode. So please keep those at hand. The tracking number will refer to the courier company we dispatched with.

Can I make an offer on an item?

We do not accept offers on any of our items, we only sell for the listed price.

Do you offer combined shipping discounts?

Yes of course, we try to offer free postage where possible, but there is of course still a shipping cost. If your buying multiple items this means we can still save by combining into one box. Please contact us and we will be happy to discuss. We do have some discounts setup but it may be possible to offer you more than this.

I'd like to buy in bulk. Do you offer any discounts?

Possibly, but we would only discount when the bulk quantity is above 20 units. Some products we import ourselves and we can offer customers huge savings. With other products which we buy from manufacturers/distributors this is not always possible. Its best to contact us and we will be happy to advise.

Is this item brand new, sealed and genuine?

Yes! All our stock is brand new, sealed and original.

I'd like to return an item. How do I do this?

Please check our returns policy for full information on our returns policy and how to return an item.

At Highliving we aim to be your one stop shopping solution. Thus we have a team working continuously to bring new product ranges every day.

Please visit HIGHLIVING eBay STORE to have a look.