Features
Product information
Please note
- All delivery fees linked to order will not be refunded or credited so please choose carefully when purchasing items. For change of mind returns, the item must be returned in a restockable condition. A fee* may be deducted if goods are not received in an acceptable return condition to cover the product condition, time and effort undertaken by our warehouse team to process return. This is usually calculated at 10%, but in cases where the deterioration is substantial we will contact you for an alternative arrangement.
- For return requests, please contact our team with details. Once approved, a warehouse order identification slip is provided for return authorisation.
- You may be required to arrange the return depending on the situation. If return is arranged by us, please note different courier processes apply that you will be required to follow for a successful return collection. If return results in a futiled or failed pickup, we may, at our discretion, assist with rebooking a return job depending on the cause. Completely remove all previous consignment labels before attaching new return labels to avoid delivery confusion.
- Contactable mobile number required: couriers may contact you to clarify delivery details.
- Complete address details required for dispatch and successful delivery (e.g. Unit or Suite numbers, PO Box number, etc. where applicable).
- For business addresses, please ensure it is open during standard courier weekday business hours and lockdowns.
- If you would like to provide Authority to Leave (ATL) instructions, please incorporate this into your shipping address details at checkout and ensure that the shipping address enables a safe ATL to be made. In most circumstances where ATL can be safely made, ATL is the default delivery method due to contactless delivery policies and limited courier depot capacity.
- Street addresses are required for all large item(s) orders. Non-street addresses include the following: Parcel Locker, Parcel Collect, ParcelPoint, PO Box, Locker Bag or Mail delivery centres.
- Please arrange for able-bodied person(s) to be available on the day of delivery to provide assistance with unloading and carrying goods if required by courier. Couriers may be unable to deliver goods to your door if it is not at the ground floor or stairs present.
- The street address must provide parking or a loading area nearby to enable delivery.
- If you are unable to provide assistance or arrange for someone to assist our courier, please contact us prior to placing an order.
- If there are any issues with the goods you receive, please take photographic evidence on the day of delivery and notify us immediately for courier review.
- If your order is not delivered within the standard transit time frame which can be extended during peak delivery volumes or delivery restrictions (e.g. lockdowns), please contact us to lodge enquiry with courier.