• All items are dispatched from our warehouses from either Sydney (NSW), or Adelaide (SA). Your order will be sent out from our closest warehouse from your delivery address to facilitate a faster delivery.
• We aim to dispatch all products within one working day after your full payment is made.
• Under normal circumstances, delivery will take between 8 and 10 working days after dispatch, depending on your location. Regional/Remote areas will require longer delivery time.
• We regret that our warehouse is not accessible to the public. As such, we do not offer a pick-up option.
• Shipping fees include postage and handling fees. If you have selected registered post, tracking numbers will be provided via eBay when your order is dispatched.
• We currently dispatch only to addresses within Australia.
• We regret that we do not deliver to Parcel Lockers.
• Additional postage fees may apply for re-delivery or re-direction requests.
• If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund.
• Buyers must agree with the above postage and handling terms before purchase.
• Orders below $20 value would be dispatched with standard delivery, and does not contain delivery tracking.

To proceed with Warranty / Change of Mind (COM) claims, please read through the T&Cs below.

Contact Customer Care Team for any dispute.

Warranty Terms & Conditions:

• 1. All returned goods must not be physically damaged or tampered with.Warranty is void otherwise.
• 2. Customer is fully responsible for secured and proper packaging of the returned goods. Seller is not liable for any losses or damages occurred during transit.
• 3. Returned goods are not accepted without a completed RA Form (Online) & RMA number.
• 4. Detailed fault / reason for COM of the returned goods must be clearly stated on the RA Form.Failure to do so will cause delay in the warranty process.
• 5. A RMA number issued does not equate for credit refunds, replacement, or repairs.
• 6. Purchase invoice must be attached with the returned goods.
• 7. DOA Claims must be accompanied with purchase invoice, and reported within 30 days from the date of delivery.

Important Note:

Returned Goods Found Not Faulty:

• Customer pays return postage.
• Return postage have to be paid in full before item is returned.

Change of Mind Terms & Conditions:

(All Warranty T&Cs stated above apply), plus:

• Buyer pays the return postage
• For Full Refund, returned item must be in its original unopened condition with seal unbroken.
• For opened / used goods, 10-50% of invoiced price will be deducted based on the item's condition.
  Refer eBay Refund deduction guidelines for more details click here.

Our dedicated customer service team members are ready to provide you with the best possible shopping experience on eBay. Please reach outby sending us a message via eBay’s messaging service. The team is however not accessible via telephone calls

If you would like to contact us, please click here.