TRUST: noun. mass noun. 1. Firm belief in the reliability, truth, or ability of someone or something. 'relations have to be built on trust'

ABOUT THE ITEM

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ITEM SPECIFICS

Length: 19.6 cm

Colour: Blue, Purple and Orange

This gemstone bracelet pairs sparkly periwinkle tanzanite beads with smooth mandarin garnet beads. The violet/blue color of the tanzanites goes beautifully with the orange mandarin color of the garnets.

SHIPPING

Your item will be shipped express, insured with track and trace and signature on delivery in a luxury jewellery box. Shipping is calculated based on the item selling at full price. We will recalculate the shipping charges if the selling price is altered. We only charge you the amount we are charged by the shipping company and it is really the insurance that is so expensive. 

We previously absorbed the cost of shipping, but the insurance, along with the other fees that we pay, just got too high.  At least this way, we can keep the actual price of the item as low as possible.

We always use Australia Post Express Post or a courier service.  This is so that we can be absolutely sure your item will arrive quickly.  Also, in case there is a problem, Australia Post will open an investigation quickly and can usually find your item.  Standard Post clients have to wait 30 days to open an investigation and this, in our opinion, is too long for the client to wait.

INTERNATIONAL BUYERS/CUSTOMS

Please note that, for international buyers, there may be customs duties or taxes that may be due and which the buyer must pay.  If you are unsure whether your item will attract customs fees, we suggest that you call your local Customs Department to enquire.

30 DAY MONEY BACK GUARANTEE 

We are happy to accept returns for almost any reason, as long as the item is in the same condition as when it left here.  This also means that if you are buying genuine gold jewellery with gems, you have the time to have your item checked by a registered jeweller, or by a gem laboratory if you wish, if we do not have a suitable certificate already. We will supply a Certificate of Authenticity on request, if no laboratory certificate exists, however you may still want to have your item checked for peace of mind.  

In our Fine Jewellery categories we ONLY sell items that are genuine. Everything is solid gold, or platinum and all gems and diamonds are absolutely natural, genuine and earth mined.  Diamonds are never clarity enhanced or treated.  Some gems are heated, as is customary with particular types of gemstones in order to bring out their colour.

If an item has been damaged in transit, you can rest assured that it has been insured.  There are steps for you to follow so we can claim the insurance to reimburse you, so please let us know the minute you open the parcel.  We pack our parcels very carefully and have had no damage to date.

There are only four reasons why you would not be eligible for a refund:

1.   If the item has been altered from the original item sent to you

2.   If the item is damaged after it has been delivered to you

3.   If the item has been damaged in transit and the buyer is not co-operative in supplying photos and a description of how the goods arrived to you.  We can only reimburse you when the carrier has accepted responsibility for any damage, which means we will need many photos and a description to supply to them.  We need to report to the carrier so that they accept responsibility for the damage, otherwise no refund can be forthcoming

4.  If your item attracts customs duties, or fees and you refuse to pay them.  The goods will not be released to you until that happens and we will not reimburse you for not paying the customs fees

We are more than happy to help you in any way that we can and are here to solve any problems for you.  Please contact us by eBay messaging or our phone number is also in the contact details and we will always put you first! 

FEEDBACK

We also do very much appreciate you taking the time to leave us positive feedback if we have met or exceeded your expectations, which is our aim.  We also please ask you not to leave negative feedback until we have been given the chance to solve any issues that may exist

ABOUT US

We are one of the truly honest sellers on eBay.  We are honest about our descriptions and you can trust that if we say something is genuine, then it is. We have the 30 day money back guarantee for a reason - because we know that what you get is what is described.  

We buy from the best sources, however they do not always provide certification.  We have been buying from the same sources for many years and have never had any issues.  Occasionally we might find new sources, but we check their items carefully when we get them and only sell them if we are satisfied that they are genuine. Of course anyone can be duped, so if we have made a mistake, you can absolutely send your item back for refund.  It has never happened yet!

We promise that with, or without a certificate, our items are priced well under their real value - often by  thousands of dollars and this is because we buy at wholesale prices, most of the time.  

Please also feel that you can come to us for advice about what to buy and where to find it at a reasonable price, if you are looking for a certain item we don't have.  We can either find it for you, or point you in the right direction.  So feel free to contact us with any questions if you need help buying jewellery, or other items we specialise in on eBay.  We are happy to help to make sure you get value for money and are not duped by bad sellers. 

 We sell on eBay certainly because it's a business, but mainly because it's a joy!  Know that when you come to us we want to ensure you get what you want - even if it's not from us!  Trust is the basis on which we work and ethics underpin everything that we do.

noun. noun.  1. ethics [plural] moral principles that control or influence a person's behaviour