Description of items
We take as much care as possible to ensure that all details, descriptions and prices of products are listed correctly. The images form part of the description and should be considered to determine the quality of the item. If you believe an item is significantly different from the description, you may be eligible for a refund. Please see our Returns section.
Please refer to the table below for the conditions.
Condition |
|
Used Like New |
Unused item.
However, the product has been opened once for inspection.
Other than that, the products are in very good condition. |
Used very good |
The item that has been opened.
However, it is a product with a very beautiful appearance with few scratches and scratches on the package.
There are no missing accessories. |
Used good |
The item that has been opened.
However, products that have scratches or defects due to use.
Items that may not have accessories. |
Opening times
We're available Monday to Friday 10am ? 6pm AEST. Any questions or feedback will be responded to during these hours. We are not available on weekends or public holidays.(According to the Japanese calendar)
Privacy
Names, usernames, addresses and contact details provided via eBay will be shared with couriers for dispatch purposes only. Our couriers handle this information in accordance with the Japan Privacy Principles. Please only include postage details that you are happy to be shared with couriers. Please contact us via ebay messaging for our full Privacy Policy.
Abuse
We reserve the right to block or end communication with buyers who are abusive or do not follow appropriate eBay or PayPal procedures.
Customs declaration
We are unable to alter customs labels to avoid tax or product restrictions in other countries. This includes labelling items for less than it was purchased, labelling it as a gift or listing the contents of the package as different from the actual item(s).
Customs information
We are unable to accept responsibility for delays to delivery due to items being held by customs where it has not been caused by an incorrect customs declaration by us. We will not be liable for any problems encountered with customs when you are returning goods to us. Please familiarise yourself with the customs declaration requirements of your country prior to returning an item. We will not accept responsibility for any customs charges that may be incurred with returning items to us.
Feedback and complaints
Our number one priority is that our customers are happy. If you are not completely satisfied with your experience, please forward your feedback to our Customer Service team via eBay message. Please always get in touch with us before leaving public feedback or opening cases with eBay.