I strive to make sure you, my valued customer, receive an excellent service from me throughout your interaction with Bundy's models. However, on occasion things do go wrong. If you are unhappy in any way with the service you have received from me please do contact me first by email so we can sort out what has gone wrong and I can put it right. I will always try my best to help and achieve a satisfactory resolution to any problems before the need to involve eBay!