We are purveyors of fine quality footwear, Established in 1999 we are a family run business in the heart of Whitby, north yorkshire. As well as selling footwear we repair and restore in our on-site workshop too so there is nothing we do not not about footwear.
We are located on the main highstreet of Whitby so this should go without saying we only deal with official suppliers, we certainly do not sell fakes or seconds.
We have over 350 styles of footwear in our store and many (due to contractual aggreements) we're not allowed to sell here on ebay but we specialise in handmade footwear such as trickers, loake, barker and cheaney.
Why Us and not our competitors?
We dispatch parcels twice a day, Every item we send is tracked so we can keep you up to date with the estimated time of arrival. We accept all returns within 30 days if you decide they're not right for you. We do exchanges, size exchanges and refunds. We are a highsteet retailer and only deal with the official suppliers. We have an outstanding reputation in the area and online. We reply to every message or email the same day.
Delivery
We dispatch items two times per day Mon-Sat. Once at 11am and once at 4pm.
All our UK orders under 2kg are FREE complimentary delivery (2-3 working days).
Faster Shipping methods are available.
Worldwide Shipping is available.
All our shipped parcels will require a signature.
If you require the tracking code please ask for it.
Returns
If you are unhappy with the product you have purchased please send them back to us. We take customer satisfaction very seriously and will do everything we can to make your experience buying with us a pleasurable one.
Our only ask is we expect the return to be activated within 30 days of the purchase date, we believe this is long enough to decide whether you're going to keep the item or return it.
Any questions or queries please don't hesitate to contact us ASAP.
Feedback
We are a family run independent business and feedback is very important to us. We work very hard to provide a exceptional service and feedback certainly does help us grow and we really do appreciate positive feedback from everybody.
Ultimately mistakes can happen (we're only human) and negative feedback can be very damaging to smaller businesses so please contact us if you are unhappy with our service, we will do everything in our power to correct and mistake made.
Other Items
We have over 350 items listed so please feel free to browse our exstensive collection.
Follow Us:
Facebook: Whitby Cobbler
Twitter: @whitbycobbler
Instagram: thewhitbycobbler