Caring for your extensions
You
may use your own favourite brands for your hair extensions but
Rapunzels have been selling hair for 9 years and our favoured high
street brand which we have found surpassed many other elite extension
ranges is Herbal Essences shampoo and conditioner (light blue bottles
for dry/damaged hair). Also invest in good quality argan oil for the
ends of your hair. Any argan oil under £10 is not pure and will leave a
horrid sticky film on your hair causing it to tangle. Alway look to pay
£10 or more for your argan oil and apply a few drops to the ends of your
hair before blowdrying and before straightening to replace moisture.
always use a good heat defense spray if straightening or curling. Blonde
hair needs to be treated with great care as it is highly processed and
like with all brands of extensions will not last as long as dark
colours.
You must style extensions after washing and
conditioning...you
can not just "wash and go" firstly because any bonds will break down if
left in wet and damp conditions, so the extension hair and bonds must be
fully dried. Also raw hair must go through a process of
de-coloring and re-coloring before it is made into the extension in
order to conform to homoginous colors so that the customer will always
get the same color. Because
of this process, all extensions will not look optimal if just let air
dry. You will need to add a styling method after the hair is dried, like
a straightening or curling iron or a straight blow-dry with a flat
paddle
brush, in order to smooth the cuticles, soften the hair and produce the
shine again. Once you have done this, it will usually last a few
days until your next wash. We suggest washing 2-3 times per week.
Just remember that long hair is very
fragile, whether your own or
extensions. Never use too much heat as it may, over time, damage your
hair and extensions. Always use the lowest possible settings and never
direct the blowdryer onto the bonds for too long as this may cause them
to get too hot and melt. Asolutely avoid swimming pools, saunas and
sunbeds. Never ever sleep with wet hair, always ensure fully dry and tie
in a loose ponytail before bed.
Delivery
Same Day Dispatch Monday - Friday
Often our post goes much later, but to absolutely guarantee same day dispatch please pay before 10am.
All items purchased Friday after post collection and weekend purchases will be sent out monday morning.
Although
we take great care by sending all of our items recorded delivery,
sometimes items can get delayed or go astray. We are totally reliant on
the Royal Mail to deliver our items. In this instance unfortunately we
do have to ask our customers to be patient and allow 10 working days for
their item to arrive before we can deem the item as lost and issue them
with a refund or replacement.
Returns
You
have up to 14 days to decide to keep or return your order, items must
be returned as delivered in their original condition and packaging.
Refunds are less postage costs. Colour exchanges are available but we do
ask for the exchange postage cost. Please contact us for details before
returning.