About this item
- Smart Card reader
- Near Field Communication
- EMV compatable
- **Please note this product does not come with any encryption and must be encrypted by your bank to function. Please contact your bank or processor to make sure they will encrypt the pinpad.**
Before Starting
The First Data FD35 has a hard-wired power and signal cable
with a female mini-DIN connector. Connection to a PC or a
First Data FD terminal requires an adapter cable with a male
mini-DIN connector at one end and a USB connector at the other.
Connecting the Device
Make sure the terminal is powered off
Insert the interconnect cable’s USB plug
into the USB port located on the back of
the terminal
Connect the opposite end of the interconnect
cable to the cable that is attached to the FD35
Once the cables are fully connected, power up
the terminal
Need Additional Assistance?
Please contact the Merchant Services Group.
For online customer
service support 24/7/365, log onto MerchantInsider.com
Getting Ready
The unit automatically starts up when connected to the
terminal/PC.
It will display a status message until initialized
by the terminal or PC
For Contactless Transactions
Only contactless-equipped cards/devices,
which are marked with this icon can make
contactless transactions with the FD35
The cardholder will tap his or her contactless
card/device against the contactless icon
located on the FD35
Visual and audio prompts will indicate each step of the
payment process
Swipe or tap card
Yellow lights up
while reading
card information
Card read and
sent to the
terminal for
processing
Error message.
card not read,
please present
the card again
For Magnetic Stripe
Transactions
Find the card reader slot on the right side of the
FD35.
Slide the magnetic card from the top of
the device to the bottom with the face of the
card facing outward (right
Using the PIN Pad
To initiate the transaction, the customer can
swipe, tap for contactless, or insert their
smart card themselves.
Transaction without PIN entry:
Step 1: The customer selects the transaction type
on the FD35 using the blue function keys located below the display.
When prompted, the customer swipes, taps or inserts his card. For
credit sales or gift card redemptions, customers swipe, tap or insert
their cards at the idle prompt.
As an alternative, an associate may select the card type and
transaction type at the terminal. When prompted, the associate
asks the customer to swipe, tap or insert his card.
Step 2: Enter the transaction amount at the terminal and proceed
as normal.
Debit or EBT Sale with PIN Entry:
A debit or EBT transaction may be initiated by either the customer
or the associate. When prompted, the customer swipes, taps or
inserts his card. After the transaction amount has been entered,
the terminal will display “WAITING FOR PIN ENTRY,’ and the FD35
will display the transaction amount (e.g., ‘TOTAL $40.00’) and
‘ENTER PIN’.
The associate instructs the customer to enter their PIN and
confirm the total amount by pressing the ENTER key on the FD35.
While the transaction is being processed the PIN pad display will
read ‘PROCESSING.’
The PIN pad will return to its idle message once the transaction
has been successfully completed.
If the transaction was
unsuccessful, an error message will be displayed.
Note: If the PIN is entered incorrectly, press ‘CANCEL; and
re-enter it.
For Smart Card Transactions
(optional)
Find the card reader slot at the front of the
FD35 and insert the card completely with the
front of the card facing up.
Cleaning
Periodically clean the PIN pad device with a clean cloth
dampened with water and a mild soap or cleaner. Do not
use harsh chemicals.
Maintenance
Stringent quality-control standards are followed in manufacturing
all PIN pad devices. Each unit receives numerous tests before
leaving the factory to ensure quality and reliability.
Note: Do not try to service, repair or adjust the PIN pad device in
any way; doing so will void your warranty.